Job Title: Desktop Support
Department: Information Technology
Reports To: IT Director
FLSA Status: Non-Exempt
The Desktop Support Technician is responsible for the hardware and software functionality of all active computer terminals and peripherals, correction of computer problems, installation of approved software programs, and PC maintenance. The Desktop Support Technician will, set up workstation equipment, assist computer users in the use of company software programs required for their workflow, and other duties as needed.
Duties and Responsibilities:
Set up equipment for new users
Keep PC’s up-to-date through operating system upgrades
Evaluate and correct PC problems; hardware, software, connectivity, etc.
Provide technical support for patient portal connectivity
Provide connectivity support of Office365 for clinic users
Monitor clinic printer toner levels and replace as needed
Provide technical support either by phone, remote access or site visits as needed.
Assist IT Technician with office moves as needed
Minimum education, training required:
Requirements
Proven experience as a Desktop Support Technician
Possess diagnostic and problem-solving skills
Good communication skills
Good understanding of Microsoft Windows in a domain environment
Good working knowledge of PC and internet security.
Knowledge and understanding of HIT compliance and data privacy principles
Certification(s) as a Desktop Support Technician would be advantageous (e.g. CompTIA A+, HIT, Microsoft Certified IT Professional)
General
Well-groomed with a cheerful attitude
Ability to communicate well with computer users
Ability to perform job functions and assignments independently
Dependable attendance necessary
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Some standing, sitting, bending, occasional lifting (up to 40 lbs.).
Use hands and fingers to continually manipulate a keyboard.
Must be able to verbally communicate and hear.
Work on a PC for up to 8 hours.
Language Skills
Ability to speak clearly via telephone and in person. Must be able to communicate effectively with patients, physicians, other providers, office staff and coworkers.
Ability to respond effectively to sensitive inquiries and, or complaints.
Work Environment:
Benefits:
Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays.
Equal Opportunity Employer:
North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.
