The Opportunity:
Motel 6 El Cajon is seeking an experienced, customer-focused Front Office Manager to lead our front desk team and deliver exceptional guest service.
Manages Front Office Operations to insure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff. Provide leadership and guidance to Front Office staff ensuring consistent quality service is provided.
- Encourages a team spirit amongst staff members with leadership and guidance.
- Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvement.
- Uses creative management skills to solve problems. Ensures compliance with Kamal hotels standards to ensure consistent high quality guest relations
- Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgment.
- Supervise other stewards so proper coverage of banquet is provided
- Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Handles guest relocations as required.
- Prepares daily forecast of expected arrivals and departures.
EDUCATION
- High School graduate or equivalent required.
- 4 year college degree preferred.
EXPERIENCE
Two (2) years combined prior front desk and supervisory experience is preferred in a similarly-sized hotel.
Job Type: Full-time
Pay: $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
