Job description:
What is Pvolve? Are you ready to be a part of the future of fitness? Where traditional workouts break you down and push our body to the limits, our Method works with the body’s mechanics to deeply activate muscles and strengthen the body holistically for long-term results. With programs that are co-created alongside a Clinical Advisory Board of experts, we offer something for every woman.
About Out Product: Available worldwide, we offer both physical and virtual studios, a line of ever-evolving, patented equipment and live, as well as on-demand streaming workouts via digital membership.
What is the role?
We’re seeking a Virtual Associate who can deliver the positive customer facing attributes and drive to help build our brand and bring us to the next level. Team members should feel inspired to enhance the four-wall experience, including strong guest engagement and focusing on informing all customers of the best membership opportunities.
Responsibilities:
- Provide the highest level of hospitality and customer service to all guests
- Create zoom links & post class schedule on Mariana Tek
- Sign onto class 15 minutes prior to class start time
- Work as a cohesive team with all members of the studio staff, resolve any conflicts that come up directly and swiftly
- Willingness to flex in all areas with the goal of creating a best-in-class experience for all Pvolve clients
- Quickly and efficiently facilitate class check-in
- Assist the Studio Manager in general day-to-day operations of the studio and provide timely feedback on all studio issues
- Resolve guest's concerns with the highest level of customer service
- Maintain product knowledge
- Mandatory attendance to all staff meetings. If VA cannot attend, must follow up with Studio Manager to receive all information.
- Assist with Corporate team initiatives that interact with the Studio and require additional hands-on deck
- Always remain open to feedback and implementing that feedback in a timely manner
- Reply to all emails in a timely manner
- Willingness to perform all other duties as assigned by Studio Manager and any projects as needed.
- Remain positive and create an environment that is inviting and ideal for guests.
Requirements:
- Minimum 2-year retail or customer service experience
- Ability to commit to at least three shifts in a week, including one weekend shift
- Need to have a working Mac laptop
- Superior communication and customer service skills
- Friendly and professional phone etiquette
- Initiate tasks and perform duties with confidence and without direction
- Ability to multi-task and prioritize in a fast-paced environment
- Great organizational skills and attention to detail
- Passion for fitness and wellness
- Ability to work a flexible schedule including early morning hours, weekends and some holidays and nights.
Pay: $15.92 - $18.00 per hour
Benefits:
Work Location: Remote
