Patient Services Representative
The Patient Access Representative (PAR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring that patients receive the care they need while upholding the healthcare facility's standards.
Qualifications required
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High School Diploma or equivalent
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Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic
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Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred
Essential Job functions and responsibilities
1. Front Desk Operations:
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Greet patients and guests with a cheerful demeanor
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Determine necessary services and direct patients accordingly
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Collect demographic information and ensure proper signatures for billing accuracy
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Maintain logs of patient information and manage phone inquiries professionally
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Manage office supplies and maintain a clean and welcoming environment
2. Financial Responsibilities:
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Collect payments via cash, checks, and credit cards for co-pays and account balances
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Maintain an accurate financial ledger and perform daily reconciliation of patient accounts
3. Facility Cleanliness:
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Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms
4. Communication Skills:
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Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values
5. Professional Development:
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Attend monthly staff meetings and engage in performance improvement activities
6. Other Duties:
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Assist management with additional tasks or projects as assigned
Nonessential Job functions:
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Support patient care areas by ensuring appropriate supplies are stocked
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Assist with patient restraint procedures and documentation as needed
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Attend scheduled meetings as required
Job Competencies
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Proficient in navigating and utilizing Electronic Medical Records (EMR)
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Understanding and compliance with Hospital Policies and Procedures
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Commitment to ongoing education and professional development
Physical Requirements:
- Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
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Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance
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Occasional: Climbing, Kneeling, Distinguishing colors
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Rarely: Exposure to electric shock and confined spaces
Work Environment:
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OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials
