Position Summary
Operations and compliance manager is responsible for ensuring compliance with clinical and regulatory standards, monitoring quality performance, supporting process improvement initiatives, and serving as the Manager. This role partners with providers, clinical staff, and leadership to maintain high-quality patient care, regulatory compliance, and operational efficiency.
Key ResponsibilitiesQuality Management
- Conduct routine quality audits and identify opportunities for improvement.
- Develop and monitor corrective action plans.
- Prepare quality reports for leadership meetings.
Compliance
- Ensure compliance with CMS, HIPAA, OSHA, Medicare, Medicaid, and organizational policies.
- Perform documentation audits for accuracy and regulatory compliance.
- Monitor completion of mandatory staff training and compliance requirements.
- Assist with internal and external audits and accreditation activities.
- Maintain quality and compliance documentation.
Clinical Operations Support
- Collaborate with physicians, APPs, nurses, care coordinators, and operational leaders to improve workflows.
- Assist with implementation of new clinical initiatives and quality improvement projects.
- Monitor adherence to clinical protocols and standard operating procedures.
Data & Reporting
- Develop monthly performance reports and summaries.
- Identify trends, gaps, and opportunities.
- Present findings and recommendations to leadership.
Staff Education
- Educate staff on quality initiatives, compliance standards, and workflow updates.
- Develop training materials and conduct educational sessions.
- Reinforce best practices and continuous improvement initiatives.
Manager Responsibilities
- Assist with daily departmental operations and workflow management.
- Help prioritize work assignments and monitor productivity.
- Provide guidance and support to team members.
- Escalate operational or compliance issues to leadership as needed.
- Participate in interviewing, onboarding, coaching, and performance discussions when requested.
- Ensure continuity of operations and timely resolution of workflow issues.
Continuous Improvement
- Lead process improvement initiatives.
- Recommend workflow enhancements to improve patient outcomes, efficiency, and compliance.
- Monitor implementation of corrective actions and measure effectiveness.
Preferred Qualifications
- Bachelor’s degree in Healthcare Administration, Nursing, Public Health, Business Administration, or related field.
- 3–5 years of healthcare quality, compliance, or clinical operations experience.
- Knowledge of CMS regulations, quality reporting, and HIPAA.
- Experience with electronic health records (e.g., eClinicalWorks), data analytics, and reporting tools.
- Strong organizational, communication, and leadership skills
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have eClinicalworks EMR Experience?
Ability to Commute:
- Dallas, TX 75230 (Required)
Ability to Relocate:
- Dallas, TX 75230: Relocate before starting work (Required)
Work Location: In person
