Baker Tower Apartments is looking for an experienced Community Manager who knows that exceptional property management is about more than hitting occupancy targets—it’s about leading people, creating a great resident experience, and taking ownership of the performance of the community. This is an opportunity for a confident, hands-on property management professional who enjoys being in the center of the action. You’ll have the autonomy to lead day-to-day operations, develop your onsite team, build strong resident relationships, and identify opportunities that improve both the community and its financial performance.
This is an opportunity to lead a community you can be proud of. You'll have the ability to influence financial performance, develop talented employees, improve the resident experience, and make a measurable impact on the success of your property.
FINANCIAL PERFORMANCE
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Monitor financial performance, budgets, and variances and proactively communicate opportunities or concerns.
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Develop and manage the community operating budget while identifying opportunities to increase revenue and control expenses.
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Monitor market conditions, competitive properties, and trends that may impact performance.
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Manage rent expirations, renewals, and increases in alignment with budget goals and market conditions.
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Review operating reports and translate the numbers into actionable recommendations.
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Identify capital improvement and repair opportunities and assist with scopes of work, bids, contracts, negotiations, and project execution.
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Look for opportunities to maximize the value and performance of the community.
LEADERSHIP & TEAM DEVELOPMENT
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Interviewing, hiring, onboarding, training, coaching, and evaluating team members.
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Setting clear expectations and providing the direction and resources employees need to succeed.
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Creating accountability while recognizing and developing individual strengths.
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Conducting regular team meetings and maintaining consistent communication.
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Ensuring employees complete required training and development programs.
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Building a collaborative team culture focused on professionalism, ownership, and exceptional service.
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Leading by example and stepping in to support the team when needed.
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Working closely with other departments and leadership to achieve community and company goals.
RESIDENT EXPERIENCE
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Build and maintain strong relationships with current and prospective residents.
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Respond to resident concerns with professionalism, urgency, and sound judgment.
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Ensure resident requests and service needs are addressed appropriately and timely.
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Partner with the maintenance team to ensure work orders, preventive maintenance, and property standards are consistently maintained.
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Plan, support, and participate in resident events and community activities.
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Identify opportunities to improve resident satisfaction, engagement, and retention.
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Create an environment where residents feel valued and respected.
OPERATION & ADMINISTRATION
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Ensuring accurate and timely payroll and timesheet submissions.
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Reviewing and approving invoices and ensuring vendors are paid appropriately and timely.
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Overseeing rent collection and other community income.
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Reviewing daily, weekly, and monthly reporting for accuracy and completeness.
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Using operational reports to identify trends, opportunities, and areas requiring attention.
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Maintaining organized and accurate community records.
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Ensuring company policies, procedures, and operational standards are consistently followed.
LEASING & MARKETING
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Lead and support the community's leasing and marketing strategy.
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Monitor traffic, leasing activity, closing ratios, occupancy, and retention.
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Evaluate market conditions and competitor activity to identify opportunities and potential challenges.
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Ensure marketing programs, promotions, and advertising are effective and aligned with community goals.
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Review rental applications in accordance with company policy and applicable requirements.
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Coach leasing team members and provide additional training when performance opportunities are identified.
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Develop and execute effective resident retention and renewal strategies.
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Regularly inspect common areas, models, vacant apartments, and the overall property to ensure the community is presented at its best.
Qualities we are seeking:
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2-3 years' experience as a community/property manager
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Yardi (or industry-related software) is preferred
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Detail and task oriented
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Proven decision-making abilities
What are the perks at MAXX Properties as a Community Manager?
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17 Days of PTO (accrual based) to START with an additional day of PTO with each year of service (5 unused days of PTO can carry over to the following year)
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40 hours of Sick and Safe Time (100% of unused Sick and Safe hours can be carried over to the following year)
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Industry competitive salary with monthly move-in, renewal, delinquency (when applicable), and SatisFacts bonuse
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One of the most comprehensive benefits packages in the industry
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Rental discounts at any MAXX Property effective on your first day
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Tuition reimbursement towards work-related courses of up to $2,500/year
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Reimbursement on children’s education/extra-curricular activities (up to $750/year)
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$500 Employee Referral Program
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$300 annual gym reimbursement
For 90 years, MAXX Properties has built a strong reputation as a trusted owner and operator of multifamily communities across the United States. Today, our portfolio includes more than 35 communities and 9,000+ apartment homes spanning seven states. With corporate offices in New York and Denver, our teams combine national scale with a hands-on approach to property operations, resident service, and community management.
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