Position Overview
The Hospitality Manager is responsible for leading daily shift operations and ensuring exceptional execution of hospitality, service standards, and team performance.
This role serves as the on-shift leader, creating an environment where guests feel welcomed, team members feel supported, and operations run efficiently. The Hospitality Manager leads from the floor, coaches in real time, and helps ensure HMBC standards are consistently upheld throughout every shift.
The Hospitality Manager is responsible for maintaining strong communication, supporting operational execution, resolving challenges, and creating memorable guest experiences while fostering a positive and accountable team culture.
This is an hourly leadership position focused on shift execution, guest experience, and team support.
Leadership Philosophy(Aligned with HMBC S.E.R.V.I.C.E. Core Values)
Support – Serve both guests and team members by providing guidance, communication, and assistance.
Excellence – Uphold high standards in hospitality, service, cleanliness, and execution.
Respect – Communicate professionally and treat all individuals with dignity and integrity.
Vibe – Create a positive, energetic, and welcoming environment.
Iowa Nice – Lead with kindness, humility, and approachability.
Community – Build meaningful connections with guests and team members.
Experience – Ensure every guest interaction contributes to a memorable experience.
The Hospitality Manager is expected to model these values consistently and reinforce them through daily leadership and behavior.
Core Responsibilities1. Guest Experience & Hospitality Leadership
The Hospitality Manager is responsible for protecting and elevating the guest experience during every shift.
Responsibilities include:
- Maintaining a visible and active presence on the floor
- Ensuring consistent execution of HMBC hospitality standards
- Supporting and reinforcing Steps of Service execution
- Resolving guest concerns quickly and professionally
- Assisting team members in delivering exceptional hospitality
- Identifying opportunities to create memorable guest experiences
- Monitoring guest satisfaction throughout service
- Supporting an environment where guests feel welcomed, valued, and cared for
Hospitality is not a department—it is everyone's responsibility.
2. Team Leadership & Accountability
The Hospitality Manager is responsible for supporting team performance and maintaining accountability throughout each shift.
Responsibilities include:
- Leading by example through behavior, communication, and execution
- Providing coaching and feedback in real time
- Supporting team members during high-volume periods
- Addressing performance concerns promptly and professionally
- Reinforcing company policies, procedures, and expectations
- Recognizing strong performance and positive behaviors
- Promoting a positive and solutions-oriented culture
- Helping team members remain focused, engaged, and productive throughout the shift
Strong shifts are built through leadership, communication, and accountability.
3. Shift Operations & Execution
The Hospitality Manager is responsible for ensuring smooth and effective execution of daily operations.
Responsibilities include:
- Leading opening, mid-shift, and closing operations as assigned
- Monitoring service flow and operational efficiency
- Ensuring proper execution of opening and closing procedures
- Supporting labor deployment decisions during shifts
- Maintaining awareness of guest flow and business volume
- Identifying and addressing operational challenges proactively
- Ensuring side work and shift responsibilities are completed
- Supporting effective communication between departments
Consistent execution creates consistency for both guests and team members.
4. Cleanliness & Facility Standards
The Hospitality Manager is responsible for maintaining HMBC standards for cleanliness, organization, and presentation during each shift.
Responsibilities include:
- Conducting ongoing walkthroughs of guest-facing and operational areas
- Addressing cleanliness concerns immediately
- Ensuring team members maintain clean and organized work areas
- Verifying tasks are completed via the Jolt Checklist
- Supporting facility standards and maintenance reporting
- Monitoring restrooms, dining areas, patios, bar areas, and common spaces
- Reinforcing the connection between cleanliness and guest perception
Guests notice the details, and details matter.
5. Cross-Functional Collaboration
The Hospitality Manager plays a key role in maintaining communication and teamwork between operational areas.
Responsibilities include:
- Supporting communication between FOH, BOH, Events, Catering, and Brewery Operations
- Collaborating with leadership and team members to resolve operational challenges
- Assisting with execution of company initiatives during shifts
- Maintaining professionalism and consistency across departments
- Helping create a culture of teamwork and shared accountability
Great guest experiences require great teamwork.
Work Expectations
The Hospitality Manager is expected to:
- Lead from the floor rather than from an office
- Maintain visibility and accessibility throughout shifts
- Demonstrate professionalism and composure during high-pressure situations
- Support both guests and team members with urgency and care
- Maintain open and effective communication
- Serve as a role model for hospitality, accountability, and professionalism
Leadership is demonstrated through actions, not position.
Performance Indicators
Performance will be evaluated based on:
- Guest satisfaction and guest feedback
- Execution of HMBC hospitality standards
- Team engagement and accountability during shifts
- Service execution and operational consistency
- Cleanliness and facility standards
- Communication and teamwork
- Problem-solving effectiveness
- Alignment with HMBC S.E.R.V.I.C.E. values
Role Impact
This role directly influences:
- Guest satisfaction and loyalty
- Shift execution and operational consistency
- Team morale and engagement
- Hospitality standards
- Cleanliness and presentation standards
- Brand reputation
The Hospitality Manager serves as a critical on-shift leader who helps ensure every guest receives an exceptional experience and every team member has the support necessary to succeed.
Acknowledgement
All leaders are expected to understand and uphold the responsibilities and standards outlined in this role.
Pay: $48,933.18 - $55,338.88 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
