Office Administrator / Lead Generation Specialist (Remote)
Back 2 Life Property Services is seeking a motivated, organized, and results-driven Office Administrator / Lead Generation Specialist to support our growing lawn maintenance, junk removal, and property services business.
This is a remote position requiring excellent communication, organization, and follow-through. The ideal candidate is comfortable speaking with customers, making outbound calls, managing schedules, updating CRM records, and helping generate new business every day.
Primary Responsibilities
- Answer incoming customer calls and respond to inquiries professionally.
- Schedule estimates and service appointments.
- Make outbound cold calls to property managers, apartment communities, realtors, commercial businesses, storage facilities, and other prospective clients.
- Follow up with previous estimates and inactive customers.
- Build and maintain prospect lists using Google, online directories, and public resources.
- Enter and maintain accurate customer information in the company CRM.
- Organize customer records, property information, pricing, notes, and service history.
- Manage calendars and coordinate daily schedules for field crews.
- Send estimates, invoices, follow-up emails, and text messages.
- Request Google reviews from satisfied customers.
- Post approved marketing content to Facebook, Google Business Profile, Nextdoor, and Craigslist.
- Register the company with vendor portals and property management companies.
- Track all leads from first contact through completed jobs.
- Maintain organized digital files, photos, and job documentation.
- Prepare daily activity reports and KPI summaries.
- Assist with special projects and administrative tasks as assigned.
Daily Performance Expectations (KPIs)
- 100 outbound calls
- 25 follow-up calls
- 20 outbound emails
- 10 customer text follow-ups
- 5 estimates scheduled
- 2 jobs booked
- 1 recurring lawn maintenance account
- 1 new commercial contact or qualified lead
- 5 Google review requests
- 1 Google Business Profile post
- CRM updated and organized daily
Qualifications
- Excellent phone communication skills
- Strong customer service experience
- Comfortable with outbound calling and lead generation
- Highly organized and detail-oriented
- Ability to work independently with minimal supervision
- Basic computer proficiency
- Experience with CRM software is preferred but not required
- Reliable internet connection and quiet home workspace
- Self-motivated, dependable, and goal-oriented
What Success Looks Like
This role is measured by organization, responsiveness, consistent follow-up, accurate recordkeeping, and the ability to generate qualified leads and help keep the company schedule full.
Pay: $15.00 - $20.00 per hour
Work Location: Remote
