Job Title: Outreach Coordinator
Location: Remote
Salary Range: $65,000-$70,000
Who We Are:
At WEconnect, our mission is deeply personal. Inspired by the experiences of our co-founders, we are committed to providing real-world support for mental and behavioral health. Our mobile app is designed to guide and empower personal growth and wellness through features like 1-on-1 peer support, daily online meetings, and fostering healthy routines.
About Us:
WEconnect is dedicated to supporting individuals in their behavioral health journey through innovative technology and compassionate care. Our platform helps members stay engaged in their recovery and overall well-being while fostering strong relationships with healthcare providers.
As members of the WEconnect team, we are united by a clear mission: to be a life-saving haven for those dealing with mental health challenges. We are devoted to empowering families, workplaces, healthcare environments, and communities through innovative mental wellness strategies, precise outcome data, and dedicated support networks. We embrace trust, impact, grit, exceptionalism, rapidity, and simplicity (TIGERS), and we would love to chat about how these values play out in our daily work.
Learn about us here:
The Role:
We are seeking a compassionate, organized, and member-focused Outreach Coordinator to join our team. This role blends relationship management, member engagement, and customer service. You’ll directly support individuals referred to WEconnect, guiding them through program enrollment, helping them understand our tools, and motivating ongoing participation.
This is an excellent opportunity for someone who thrives in a mission-driven environment, enjoys helping people, and excels at building rapport through phone, text, and email communication.
Key Responsibilities:
Member & Referral Engagement
- Conduct outreach to referred individuals via phone, text, or email to introduce the WEconnect program and app.
- Explain key program benefits, including contingency management, online support meetings, and peer support features.
- Build trust, rapport, and motivation to encourage participation and ongoing engagement.
- Follow up with individuals who have expressed interest but have not yet enrolled.
Enrollment Support
- Guide new members through the onboarding and app registration process.
- Help users understand major app features such as goal tracking, rewards, daily routines, and peer connection opportunities.
- Troubleshoot basic technical or login issues; escalate complex issues to the Support team as needed.
Collaboration with Team
- Coordinate closely with internal teams to ensure seamless member handoffs and continuity of care.
- Document outreach activities and outcomes in CRM.
- Collaborate with the Customer Support and Account Management teams to refine messaging, engagement strategies, and outreach workflows.
Data Tracking & Reporting
- Maintain accurate, organized records of outreach attempts, contacts, and completed enrollments.
- Prepare weekly or monthly outreach metrics (e.g., contact rate, conversion rate, and reasons for non-enrollment).
- Identify trends and provide insights to Product and other teams to improve the enrollment experience and overall member engagement.
Member Education & Motivation
- Educate members on how to use app-based tools to support their health and wellness journey.
- Encourage participation in daily check-ins, goal tracking, and online support meetings.
- Share success stories or examples that highlight the program’s value and foster motivation.
Requirements:
- Dual Language: Fluent in Spanish and English
- 4-7 years experience in customer support, outreach, account management, community engagement, or similar member-facing roles.
- Strong communication skills with demonstrated experience in telephonic outreach—empathetic, clear, professional, and confident engaging individuals over the phone.
- Ability to build trust quickly and maintain positive rapport with diverse populations.
- Highly organized and detail-oriented, especially when managing outreach tracking, follow-ups, and documentation.
- Comfortable working with technology, including mobile apps, CRM systems (Freshdesk experience a plus), and communication tools.
- Ability to manage multiple tasks in a fast-paced environment with initiative and follow-through.
- Genuine passion for supporting individuals on their behavioral health and wellness journey.
Success in This Role Looks Like
- High-quality, relationship-driven outreach that results in strong enrollment and engagement rates.
- Accurate and timely documentation of member interactions and outreach outcomes.
- Members feel supported, informed, and motivated throughout their journey.
- Smooth collaboration across the CS & AM teams, contributing insights that strengthen overall engagement strategies.
- A positive, compassionate member experience that reflects WEconnect’s values.
Benefits:
- Competitive salary and key employee stock option plan.
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Monthly wellness stipend.
- Unlimited Paid Time Off.
What’s it like to work at WEconnect?
WEconnect is a team of people who have joined together to solve a problem—one to which we are truly dedicated: supporting mental and behavioral health. We achieve this by connecting individuals with professionals quickly, making mental wellness both engaging and accountable, and ensuring ongoing support through community connections.
We have created a culture of our own. Grown from the knowledge of our shared past, WEconnect exemplifies trust, commitment, flexibility, leadership, work/life balance, and service. Each colleague brings their authentic personality, passion, and ideas to lead, grow, and define a company that seeks to revolutionize wellness and recovery through technology.
And...
WEconnect provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, WEconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
WEconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of WEconnect’s employees to perform their job duties may result in discipline up to and including discharge.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: Remote
