Sunnyside Auto Center ( New Location )
We are seeking an energetic and detail-oriented Automotive Service Writer to join our dynamic team. In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless experience from vehicle drop-off to pick-up. Your expertise will help customers understand their vehicle’s needs, recommend appropriate services, and facilitate efficient communication with our skilled technicians. If you thrive in a fast-paced environment and have a passion for automotive care and exceptional customer service, this is the perfect opportunity to accelerate your career in automotive service management.
Duties
- Greet customers warmly and listen carefully to their vehicle concerns to accurately document service requests
- Explain repair and maintenance procedures clearly, ensuring customers understand their options and costs
- Write detailed service estimates using auto estimating software, including labor, parts, and additional repairs needed
- Coordinate with technicians to prioritize repairs such as oil changes, brake repairs, transmission work, suspension, alignments, tire services, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs
- Upsell additional services by highlighting benefits that enhance vehicle performance and safety while maintaining transparency
- Handle cash transactions accurately and process payments efficiently at the point of sale
- Maintain organized records of all service orders, customer interactions, and repair histories for future reference
Skills
- Proven dealership experience with a strong understanding of automotive diagnostics and repair procedures
- Extensive knowledge of automotive systems including transmissions, oil changes, brake systems, suspensions, alignments, tire services, diesel engines, shocks & struts, air brakes, and auto body repair
- Excellent mechanical knowledge combined with experience in automotive repair and service writing
- Skilled in auto estimating software and sales techniques to promote additional services effectively
- Exceptional customer service skills with the ability to communicate technical information clearly and professionally
- Ability to handle cash transactions accurately while maintaining a friendly demeanor
- Prior experience in auto service management or dealership environments is highly preferred
- Familiarity with mechanic work or service technician roles enhances understanding of technician needs and processes
Join us to be part of a vibrant team dedicated to delivering top-tier automotive care while providing outstanding customer experiences. Your expertise will help drivers get back on the road safely and confidently!
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
