Event Staff

Thirteenth Floor Entertainment Group -
Palos Verdes Estates, CA

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Job Details

Seasonal
$20 an hour
10 days ago

Qualifications

Customer communication

Full Job Description

Event Staff– Seasonal

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Job Summary

As a Seasonal Event Staff Member , you will play an essential role in delivering seamless, thrilling, and memorable experiences for every guest. You will bring energy, attentiveness, and professionalism to ensure the event runs smoothly—guiding guests, managing crowd flow, and maintaining the immersive atmosphere that defines our attraction. Working collaboratively with fellow team members and supervisors, you will help create an organized, safe, and electrifying environment where every visitor leaves with unforgettable memories.

Key Responsibilities

Traffic Flow Management

Guide guests efficiently through the attraction, keeping lines moving and minimizing wait times so everyone can enjoy the thrills.
Direct visitors to designated areas such as queue lines, entrances, and exits, and implement effective crowd management strategies to maintain safety and maximize the guest experience.
Be proactive in identifying potential bottlenecks and respond quickly to ensure a steady, enjoyable flow throughout the event.

Customer Service

Deliver friendly, professional assistance at every interaction.
Answer questions, provide clear instructions, and help guests understand the rules and layout of the haunt.
Approach every concern with empathy and resolve issues promptly, turning challenges into positive experiences.

Event Operations

Play a hands-on role in event setup and teardown, keeping every area clean, organized, and ready for action.
Work closely with fellow staff to maintain the immersive environment, ensuring props, décor, and effects are in place and functioning.
Support special event needs as they arise to create a seamless experience behind the scenes.

Safety and Security

Stay alert for safety hazards and report them immediately to management.
Assist security personnel in maintaining a secure environment for guests and staff, ensuring everyone enjoys the event safely.
Respond calmly and efficiently in emergency situations.

Communication

Collaborate with actors, managers, and other team members to ensure a seamless guest experience.
Share important updates, coordinate crowd movements, and contribute ideas to improve operations and efficiency.

What You Bring

Must be 18 years of age or older at time of hire
Must be legally authorized to work in the United States (employment eligibility verified through E-Verify)
Availability to work evenings, weekends, and holidays throughout the event season—non-negotiable
Comfortable in dark, loud, high-energy environments with strobe effects, fog, and close guest interaction
Positive attitude, strong communication skills, and a team-first mindset
Ability to stay calm and focused in fast-paced, high-volume situations

Compensation & Employment Details

Hourly Rate: $20 hr

Pursuant to California law, the pay scale for this position is listed above. Thirteenth Floor Entertainment Group will not request or consider salary history in making compensation decisions.

Employment Type: Seasonal/Temporary

Expected Season Duration: Late August - Early November 2026

Work Schedule: Evenings, weekends, and holidays required during the operational season.

This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

California Applicant Notices

Thirteenth Floor Entertainment Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act, where applicable.

Applicants are entitled to a California applicant privacy notice describing what personal information is collected and how it is used.

E-Verify

Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.

Equal Opportunity Employer

Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, ancestry, disability, age, genetic information, military or veteran status, or any other characteristic protected by law.

Reasonable Accommodations

Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting [email protected].

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