Position Summary
This position requires a servant-hearted approach, a commitment to hospitality, and the ability to represent the church with
professionalism, warmth, and integrity in all interactions. The Receptionist serves as the first point of contact for visitors,
members, and callers, creating a welcoming and organized environment. This role provides administrative and clerical support
to church staff while representing the church’s mission and values with professionalism and care.
Shift: Monday through Thursday: 9a-5 and 2nd and 4th weekends.
Key Responsibilities
Answering, screening and forwarding incoming calls and assist with inquiries
Provide accurate information about church services, events, and programs
Receive, sort and distribute daily mail, packages and deliveries to appropriate recipients or mailroom
Maintain a clean, welcoming reception area
Perform general clerical duties (filing, copying, data entry, call campaigns, ROCK cleanup and etc.)
Maintain office security by following safety procedures and controlling access via the reception desk
Provide support to other departments within the organization as deemed necessary
Key Performance Indicators (KPIs)
Timely completion of assigned responsibilities and leadership directives
Quality and accuracy of work product or ministry execution
Compliance with BMBC policies, procedures, and applicable standards
Teamwork, communication, and cross-department collaboration effectiveness
Core Competencies
Integrity and stewardship
Leadership and team development
Clear communication
Accountability and follow-through
Team collaboration
Problem solving and sound judgment
Strategic planning and execution
Qualifications
Perform duties assigned by leadership in support of ministry and operational goals.
High school diploma or equivalent required
Previous receptionist or administrative experience preferred
Proficiency in Google Drive including Google Office Portfolio
Strong verbal and written communication skills with the ability to interact professionally and courteously with diverse
individuals
Professional demeanor with a customer-service mindset
Commitment to confidentiality, professionalism, and service in a church or ministry setting
Spiritual and Cultural Expectations
Support and advance the mission, vision, values, and ministry culture of Brown Missionary Baptist Church.
Represent BMBC with excellence, integrity, humility, and professionalism in all interactions.
Demonstrate conduct consistent with Christian principles and the standards expected of staff and ministry leaders.
Maintain confidentiality, stewardship, and accountability in all assigned responsibilities.
Work Environment and Physical Requirements
Work may occur in office, ministry, worship, campus, community, or event environments depending on the role.
Evening, weekend, holiday, and special-event availability may be required.
Role may require standing, walking, lifting, computer use, public interaction, and/or travel depending on assigned duties.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Performance Review Criteria
Annual evaluation based on KPIs, role responsibilities, leadership feedback, ministry impact, policy compliance, and
demonstration of core competencies.
Supervisors should review measurable outcomes, quality of execution, communication effectiveness, and alignment with
BMBC values.
