Job Summary - Why you’ll love this position
The Family Support Division is seeking applications for the position of Benefit Program Technician. This position will be located in the Jefferson County Child Support Office based at 10325 Hwy 21 North, Hillsboro, MO.
Responsibilities - What you’ll do
As our Benefit Program Technician you will serve Missouri residents by assessing their Child Support needs during phone call and in-person You will assist and help guide them through the process of a modification to existing orders and making/receiving child support payments. This position has a consistent and structured work schedule with a generous leave benefit that allows for work/life balance.
Each day you will answer phone calls with questions related to our programs and resources, take and distribute information as necessary, scan and index information received, and enter information into our computer-based systems as appropriate. This is a rewarding position with the opportunity to positively impact the lives of Missourians.
Qualifications - All you need for success
To succeed in this role, you must have a high school diploma and at least four years of Customer Service experience OR a Bachelor’s degree.
To thrive in this role, you must be personable, compassionate, non-judgmental, and supportive. The ideal candidate possesses excellent customer service skills, proficient typing skills with high accuracy and attention to detail, and has experience working with several different computer programs simultaneously.
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).
Recruitment Area: Accepting applications from all qualified applicants.
The State of Missouri is an equal opportunity employer.
Job Details - More reasons to love this position
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:
[email protected]
The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.
