Job Summary:
- Install, configure, and maintain Terminal and POS systems for New and Existing merchants.
- Provide remote and on-site technical support to clients, addressing their concerns in a professional and timely manner.
- Basic networking and cabling
- Training merchants on credit card terminal/POS Solution
- Courtesy visits to merchant location
- Diagnose, troubleshoot, and repair hardware, software, and network issues
- Stay current on industry trends and emerging technologies to continuously improve our products and services.
- Collaborate with the sales and customer support teams to address client needs and contribute to overall customer satisfaction
- Follow established procedures and guidelines.
- Terminal & POS Software Testing
- Sales Support
- POS Call Support
- Software Demo
- Sales consulting
- Site Inspection
Essential Functions:
- POS Support – Providing solutions and solving issues that cannot be solved by Customer Service.
- Sales Support – Providing information and advice on POS solutions.
- Documenting/Recording Information - Observing, receiving, entering, transcribing, recording, and maintaining information in writing.
- Solution Monitoring – Monitoring Solution updates.
Education & Experience:
- Recommended high school or college courses
- Knowledgeable of basic computer skills
- Bilingual: (Korean and English)
- Previous technical job is a plus, but shouldn’t be required.
- Training Provided
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Field Service: 1 year (Preferred)
Language:
- Korean (Required)
- English (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
