Department: Operations & Client Services
Employment Type: Full-Time, Salaried
Salary Range: $85,000 – $100,000 annually (Based on experience, qualifications, and performance)
Position Summary
LaunchPad Solutions is seeking a highly organized, detail-oriented, and experienced Fulfillment Agent to oversee the complete fulfillment process for client services after contracts are executed.
The Fulfillment Agent is responsible for taking a signed client agreement and managing the full delivery process from beginning to completion. This role ensures that every service purchased by a client is accurately fulfilled, properly documented, and delivered according to LaunchPad Solutions’ quality standards.
This position serves as the operational backbone between Sales, Management, and Clients. The Fulfillment Agent will coordinate and complete business formations, compliance services, document preparation, website development, digital business solutions, and other professional services offered by LaunchPad Solutions.
The ideal candidate is someone who understands business operations, enjoys building solutions, can manage multiple projects, and takes ownership of delivering exceptional client outcomes.
Primary Responsibilities
- Review executed contracts and create fulfillment plans based on purchased services.
- Manage client projects from initial onboarding through final delivery.
- Complete and coordinate business formation filings and required documentation.
- Prepare, review, and submit business registration documents.
- Assist clients with LLC formations, corporations, DBAs, EIN applications, and related business filings.
- Manage ongoing compliance services, updates, renewals, amendments, and required filings.
- Coordinate and complete website design, development, domain setup, hosting, and digital business presence.
- Build and organize client business profiles, documentation, and operational materials.
- Ensure all purchased services are delivered accurately, professionally, and on schedule.
- Communicate with clients regarding project status, required information, and completion updates.
- Maintain accurate records within company systems and client management platforms.
- Collaborate with sales representatives, contract coordinators, executives, and management teams.
- Identify opportunities to improve fulfillment processes, efficiency, and customer experience.
- Maintain strict confidentiality of client and company information.
Services Supported by This Role
The Fulfillment Agent may complete and manage fulfillment for services including, but not limited to:
- LLC Formation Packages
- Corporation Formation Packages
- Nonprofit Formation Services
- DBA/Fictitious Business Name Filings
- EIN Applications
- Operating Agreements
- Corporate Documents
- Business Compliance Management
- Annual Reports
- Amendments and Updates
- Registered Agent Services
- Business Reinstatements
- Business Dissolutions
- Website Design and Development
- Domain Registration
- Professional Email Setup
- Digital Business Setup
- Client Documentation Packages
- Business Support Services
- Additional LaunchPad Solutions service offerings
Qualifications
- Bachelor's degree preferred in Business Administration, Operations, Project Management, Information Technology, or a related field.
- Minimum of 3–5 years of experience in business operations, client fulfillment, project management, compliance services, business consulting, or related fields.
- Strong understanding of business processes and operational workflows.
- Experience managing multiple projects and deadlines simultaneously.
- Excellent organizational and problem-solving skills.
- Strong written and verbal communication abilities.
- High attention to detail and commitment to accuracy.
- Ability to work independently and take ownership of responsibilities.
- Strong computer skills and experience with digital platforms, CRM systems, and document management tools.
Preferred Qualifications
- Experience with business formation and compliance processes.
- Experience working with Secretary of State filings and government documentation.
- Website design or management experience.
- Experience with platforms such as WordPress, Wix, Squarespace, Shopify, or similar systems.
- Knowledge of domains, hosting, email systems, and digital business infrastructure.
- Project management experience.
- Experience working in a startup, consulting, or business services environment.
Performance Expectations
The successful Fulfillment Agent will:
- Deliver accurate and timely completion of client projects.
- Maintain high standards of quality and professionalism.
- Reduce fulfillment delays and improve operational efficiency.
- Provide exceptional client communication and support.
- Maintain organized records and documentation.
- Take full ownership of assigned client accounts and projects.
- Support the company's mission of helping businesses successfully launch, operate, and grow.
Compensation & Benefits
- Annual Salary: $85,000 – $100,000
- Performance-based compensation opportunities
- Paid vacation and company holidays
- Professional growth and advancement opportunities
- Training and development opportunities
- Opportunity to become a senior operations leader as LaunchPad Solutions expands
Why Join LaunchPad Solutions?
LaunchPad Solutions is building a company focused on helping entrepreneurs and businesses launch, maintain compliance, and grow successfully. The Fulfillment Agent plays a critical role in delivering on our promises and creating exceptional client experiences.
This is an opportunity for an experienced professional to become a key part of a growing organization, take ownership of meaningful projects, and help build the operational foundation of a company focused on business success.
LaunchPad Solutions is an Equal Opportunity Employer.
Pay: $85,000.00 - $100,000.00 per year
Work Location: Hybrid remote in Los Angeles, CA 90064
