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Risk Control Manager

DELTA COMMUNITY SUPPORTS -
Warminster, PA

Job Details

Full-time
$65,000 - $70,000 a year

Qualifications

Spreadsheets
Employee relationship building
English
Workers' compensation insurance knowledge
Bachelor's degree
Productivity software
Quantitative analysis
Cross-functional communication

Full Job Description

Position Description:

Risk Control Manager

Classification:

Exempt

EEO Classification: Professional

Effective Date: April, 2024

Updated: Sept 2025

Position Status:

_X_F/T___P/T ___Sub

Delta Mission and Values

Delta’s Mission: To enrich the lives of individuals and families through outstanding community-based supports and mutually rewarding relationships.

Values: Customer Focus, Performance Excellence, Learning and Growth

Position Summary

The Risk Control Manager is responsible for supporting the property and liability risks, loss control programs and coordination of hazard vulnerability analysis and ongoing quality improvement projects for Delta Community Supports and Delta Family Services. The Manager advises in the development and administration of risk management programs, assists in creating, modifying and implementing policies to comply with department compliance regulations, safety legislation and regulations along with industry best practices.

Reports to: Director of Quality Assurance and Risk Management

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The duties listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable staff with disabilities to perform the essential functions.

Assists in the design and development of agency wide Hazard Vulnerability Analysis (the “HVA”), that identifies, evaluates, mitigates, and monitors Delta’s operational and strategic risk. Manages initial implementation and ongoing HVA cycle.
Provides input and subject matter expertise for risk and insurance matters to the organization, including collaborating with various departments to ensure alignment on risk and insurance matters.
Spearheads setup of claims analysis process to successfully reduce losses from workers’ compensation, liability, and property damage incidents using best practices in reporting, investigation and analysis of claims.
Works with leadership to refine risk profiles, risk appetite, and key risk metrics.
Reviews, and recommends the development of risk policies and procedures in partnership with leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
Works with department leadership to coordinate, implement and evaluate workplace inspection program, as defined in HVA cycle. In conjunction with supervisor, manages the evaluation of the efficacy of the workplace inspection program and provides input on timely changes to the practices of inspection, as necessary. Works in conjunction with the Health & Safety Committee, management, department leadership and designees to evaluate and interpret the results of inspections so that appropriate remedies are identified and implemented.
Serves as a permanent member of PA and NJ Health & Safety Committees (the “HSC”) and acts as liaison to management. Works with department leadership to organize quarterly HSC larger reporting meetings.
Partners with outside professionals in risk identification and assessment including inspections and completion of risk questionnaires. Works with Delta management and the Insurance Carriers in the development of solutions to the risks presented.
Works with legal counsel and the insurance broker in reviewing agreements with outside parties with an eye towards the identification and controlling of risk to the greatest degree possible.
Supports assessment of risks, quantitatively in conjunction with outside professionals to ascertain the probability of the risk occurring and the associated dollar value to inform decision making.
Manages the accident investigation process and, in conjunction with the Health and Safety Committee, ascertains the root causes, and works with management or designees to develop methods of prevention, as necessary.
Acts as department contact while working with the insurance broker and other stakeholders to analyze loss runs for Workers’ Compensation, Automobile, General Liability and Property insurance to determine the trends and patterns to address. Works with other stakeholders to develop and implement behavioral modifications and engineering controls as necessary.
Participates in and promotes Six-Sigma projects, Continuous Quality Improvement projects and ongoing performance measures.
Lead and manage a team of Quality Assurance (QA) employees.
Develop and implement QA processes to ensure product quality and customer satisfaction.
Conduct performance evaluations and provide ongoing feedback and coaching to QA team members.
Collaborate with cross-functional teams to identify areas for improvement and drive continuous quality improvement initiatives.
Establish and maintain quality standards and procedures.
Monitor and analyze QA metrics to track performance and identify trends or issues.
Investigate and resolve customer complaints or quality-related issues in a timely manner.
Stay up-to-date with industry best practices and emerging technologies in QA management.
Foster a positive and collaborative work environment that promotes teamwork and accountability.
Promotes and demonstrates ethical and professional conduct at all times.
Promotes and follows Delta’s Risk Management Program for the health and safety of individuals and employees.

Position Requirements

Ability to establish and maintain effective relationships with staff, government, community and other professional groups
An excellent ability to communicate; organize; and gain collegial concurrence on issues, demonstrating strong customer service and collaboration skills
Strong analytical and excellent oral and written communication skills
Ability to self-direct and prioritize projects to ensure timely completion with attention to detail
Ability to read, write and speak English and communicate effectively with all constituencies of a diverse community; perform arithmetical calculations

Fully proficient at an advanced level in Microsoft Office, especially Word, Power Point and Excel and the ability to learn new and emerging software and measurement tools

Demonstrated commitment to diversity, equity and inclusion

Master’s degree in business or related field preferred; bachelor’s degree in business or a related field required.
A minimum of three to five years’ (3-5) experience in workers’ compensation claims management with an insurance company and/or within a Human Resources/Risk Management Department.
Additional years’ experience in other risk management functions, notably risk control, preferred

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