The Patient Access Supervisor is responsible for the supervision of the organizations patient registration areas, Inpatient and Outpatient, the Financial Counseling Division, Central Scheduling and the PBX department. Duties include guidance and coverage for employees, monitoring of Quality Assurance measures, orientation of new employees and oversight in ongoing staff training. The goal of this position is to ensure high quality service for patients and accuracy of information affecting both pre and post visit services.
- Ensures the accuracy and completeness of daily registrations
- Ensures a high level of quality service provided to patients
- Responsible for adequate staffing in all areas of responsibility
- Responsible for continuing staff education and training
- Offers guidance to employees related to Point-of-Service collective activity
- Ensures proper utilization of purchased software
- Goals and objectives set in conjunction with the Director of Patient Access to be met or exceeded
- Problem situations are to be resolved appropriately and independently
- Under the direction of the Director Patient Access, recruits, counsels, evaluates and disciplines staff
- Make sure Director of Patient Access is informed of any unusual and significant issues that may affect patient satisfaction, timeliness of services or reimbursement or general patient flow
- Performs other duties as assigned
