Job Summary
Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach ensures smooth overnight operations and exceptional guest experiences. In this vital role, you will oversee nightly financial reconciliations, manage guest inquiries, and uphold the highest standards of customer service. Your proactive attitude and hospitality expertise will help create a welcoming environment for guests arriving or departing during the night shift, ensuring their needs are met with professionalism and warmth. This position offers an exciting opportunity to be the backbone of our hotel’s overnight operations, maintaining safety, accuracy, and guest satisfaction around the clock.
Duties
- Conduct nightly audits of all financial transactions using property management systems (PMS) such as OPERA or similar platforms to ensure accuracy and completeness.
- Reconcile daily revenue reports, guest accounts, and reservation data while identifying discrepancies and resolving issues promptly.
- Provide exceptional guest service by addressing late-night inquiries, assisting with check-ins or check-outs, and handling special requests with a friendly attitude.
- Monitor security cameras and perform routine safety checks to maintain a secure environment for guests and staff.
- Manage multi-line phone systems with professionalism, providing information about hotel services, local attractions, or emergency procedures as needed.
- Prepare detailed shift reports, incident logs, and audit documentation to ensure seamless communication between overnight and daytime staff.
- Enforce hotel emergency procedures confidently in case of incidents or safety concerns, coordinating with emergency responders if necessary.
Skills
- Proven experience in hospitality management, front desk operations, or hotel management roles with a focus on night audits.
- Strong knowledge of property management systems (PMS), especially OPERA or comparable platforms.
- Excellent customer service skills with the ability to solve problems quickly while maintaining a positive attitude.
- Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
- Familiarity with hotel emergency procedures and guest relations best practices to ensure safety and satisfaction.
- Exceptional phone etiquette skills for handling guest inquiries via multi-line phone systems confidently.
- Experience working in resort environments or hotels with extensive guest services enhances your suitability for this role.
This energetic role is perfect for motivated individuals passionate about hospitality who thrive during night hours and enjoy delivering memorable guest experiences while ensuring operational excellence!
Pay: $19.00 - $21.00 per hour
Work Location: In person
