Overview:
Why We Need Your Talents:
Responsible for greeting guests and providing prompt, accurate and courteous service.
Responsibilities:
Where You'll Make an Impact:
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Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
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Alert Management of any service and/or safety issues.
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Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
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Inputs and controls ordering through register during each transaction maintaining accountability as well as receipts to guests for all beverages served.
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Responsible for all bank and cash handling procedures and variance policies.
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Carrying a tray of beverage and food offerings throughout the restaurant/bar.
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Serving and replenishing, as requested.
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Maintaining cleanliness of work and guest areas at all times including removing empty glasses/bottles and cleaning ashtrays.
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Abiding with all federal, state and corporate liquor regulations pertaining to alcoholic beverage service and intoxicated guests.
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Performing additional duties as assigned.
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Understands all PLCB regulations. Ensures compliance with all federal and state gaming regulations.
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Abides by company and department specific appearance standards.
Skills to Help You Succeed:
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Ability to communicate effectively with others; understands and complies with all Company and departmental rules and regulations.
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Must be able to obtain and maintain a valid license as required by the State Gaming Agency for the position.
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Must be RAMP certified.
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Ability to withstand physical demands, such as standing and walking briskly for extended periods of time; pushing, pulling stooping, bending and squatting continuously throughout shift; able to lift and carry 30 pounds, unassisted, for extended periods of time.
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Able to work entire shift, in full costume, without accommodations.
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Must have thorough knowledge of approved Responsible Gaming Program.
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Must be able to work in smoke filled environments.
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Must have full working knowledge of POS.
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Required to work nights, weekends, and/or holidays.
Qualifications:
Must-Haves:
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High school diploma or equivalent preferred.
Physical Requirements:
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24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed.
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Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
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Handling, carrying or lifting items weighing up to 30 pounds.
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Must be able to work in a smoke-filled environment.
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Ability to stand for long periods of times without sitting or leaning
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Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
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Use of going up and down 31 stairs multiple times per day and elevators
Working Conditions
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24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
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Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
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You may occasionally work in an environment where smoking is allowed.
