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Accepts assignment with an individual, or team, of Loan Originators.
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May completes residential mortgage loan applications within assignment.
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Assists consumers in identifying proper residential mortgage loan products.
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Advertises and communicates to the general public the loan origination services.
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Complete all internal required continuing education courses assigned in the time they are due.
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Exercise proficiency with all technology requirements including, but not limited to: Encompass,Compensafe, FCM Knowledge Center, AUS systems, BAI Learning.
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Represent FCM, both ethically and professionally, with a positive attitude and demeanor. Provide superior customer service, while exemplifying FCM as the Lender of Choice in community.
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Uphold all internal and regulatory compliance guidelines, policies, and procedures, as hosted in the FCMKnowledge Center.
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Attend all required staff meetings.
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Report hours of work to management when due.
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Complete mandatory new employee orientation.
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Maintain requirements of the NMLS registration process.
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Other duties and responsibilities as assigned and dictated by workload and manager.
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Must be able to perform each essential duty satisfactorily.
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Requirements following are representative of knowledge, skill and/or ability required.
Education and/or Experience: Retail
High School Diploma/GED; 1-3 years’ experience in mortgage industry and familiarity of documents included in the loan credit package preferred.
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Ability to effectively present information, both orally and written, and respond to questions from manager, clients, customers, and the general public.
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Ability to use Microsoft Office Excel and Word at beginner level. Able to send and receive emails.
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Able to use a calculator to calculate figures and amounts such as interests, commissions, percentages, and discounts.
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Able to multitask in a fastpaced environment, striving for 100% accuracy on every file.
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Able to keep records neat and organized to ensure clear representation of work.
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Able to adapt to change in the work environment and able to deal with frequent change, delays, or unexpected events.
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Must be always professional with dress and actions.
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While performing duties, regularly required to talk or hear.
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Frequently required to sit and to use of hands or fingers to handle or feel.
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Occasionally required to stand, walk, and reach with hands and arms.
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Must be able to occasionally lift and/or up to 25 pounds.
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Specific vision abilities require close, distances, color and ability to focus.
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is an outline of the major recurring responsibilities of the job. It is not intended to all-inclusive of the work to be performed. Other relations job objectives, special assignments and less significant responsibilities may be required of the incumbent to perform.
