Cary is seeking a detail-oriented and customer-focused individual to serve as a Senior Administrative Assistant within the Parks, Recreation and Cultural Resources Department. This position serves as a primary point of contact for citizens by responding to 311 cases, assisting with registrations and account support, providing technical assistance with RecTrac and Rosterfy systems, and supporting departmental projects and initiatives.
The ideal candidate will possess strong customer service and communication skills, the ability to manage multiple priorities, and the ability to quickly learn new software and technologies while handling sensitive information with professionalism and discretion.
Candidates must be able to work a flexible schedule with primary work hours being weekdays between 8 AM and 5 PM.
This is a part-time, non-benefited, year-round position, approximately 20 hours per week, with a maximum of 999 hours annually.
Education and Experience
Requires a combination of education and experience equivalent to an associate's degree.
Requires a minimum of 2 years of experience in customer service or administrative support.
Preference will be given to candidates who possess at least one of the following:
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Some experience working with registration software, database systems, or customer account management systems
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Some experience troubleshooting software or providing technical assistance to customers
Physical Requirements
Work in this class requires an employee to be able to hear and talk in order to communicate with the public and with groups under instruction. Visual acuity is needed to read typewritten and handwritten materials and to view a computer terminal. Work in this class is primarily clerical and may require sitting and use of a computer for extended time periods.
Conditions of Employment
Requires possession of a valid driver's license with an acceptable driving record.
Requires drug testing and background check (which may include criminal history check, SBI fingerprinting, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment.
