About The Back Clinic
The Back Clinic is a PT-owned outpatient physical therapy practice that has served the Wilmington, Delaware community for over 40 years. Every session here is one-on-one with a licensed therapist in a private treatment room — and the front desk is where that experience starts. For most patients, you'll be the first voice on the phone and the first face they see.
The Role
We're hiring a part-time Front Desk Coordinator to be the welcoming, organized anchor of our front office. You'll work alongside our office manager and clinical team to keep the schedule full, the phones answered, and every patient's visit running smoothly from check-in to checkout.
What You'll Do
Greet and check in patients, and check them out with their next appointments scheduled
Answer phones, schedule and reschedule appointments, and manage the daily schedule
Collect copays and patient balances at time of service
Verify insurance benefits and assist with referrals and authorizations
Manage new-patient intake paperwork and keep patient records accurate
Keep the front desk and waiting area organized, professional, and welcoming
What We're Looking For
Front desk or customer-facing experience; medical or dental office experience strongly preferred
Comfort discussing payments and collecting balances politely and consistently
Strong organization and attention to detail — schedules, balances, and paperwork all done right
A warm, professional manner on the phone and in person
Reliability — our patients and clinical team count on the front desk every day
Experience with EMR or scheduling software a plus (we use WebPT)
What We Offer
A consistent weekly schedule — no weekends
A stable, 40-year-old, PT-owned practice with a close-knit team
A front-office role with real responsibility, not just answering phones
Schedule & Location
Approximately 30 hours/week, Monday–Friday, including Monday and Wednesday evening shifts (clinic open until 7:00 PM Mon–Thu; Fridays until 3:30 PM). Exact shifts discussed at interview.
5550 Kirkwood Hwy, Wilmington, DE 19808
Pay: $16.50 - $18.50 per hour
Work Location: In person
