About Us: At Ortele Health, we’re transforming healthcare by delivering accessible, high-quality telehealth services to patients across Michigan. Our mission is to close healthcare gaps and improve patient outcomes through digital tools and personalized care. We partner with top healthcare providers and payers to ensure that our services reach the communities that need them most.
Now, we’re seeking an enthusiastic Healthcare Call Center Representative to join our growing team.
Position Overview: Are you a motivated and detail-oriented call center professional with a passion for healthcare? At Ortele Health, you'll play a key role in connecting patients with essential services, including scheduling appointments, educating them on our preventative care programs, and ensuring they get the care they need. If you thrive in a fast-paced environment and are committed to making a difference, this opportunity is for you.
Key Responsibilities
- Handle inbound and outbound calls to assist patients with scheduling telehealth appointments and addressing general inquiries
- Deliver exceptional customer service by engaging with patients in a professional, compassionate, and efficient manner
- Clearly explain healthcare services, preventive care, wellness programs, and telehealth options to patients
- Support outreach campaigns via phone, email, and SMS to increase engagement and patient participation
- Maintain accurate records of patient interactions and data in compliance with HIPAA regulations
- Collaborate with healthcare providers to coordinate care, follow-up services, and ensure continuity of care
What We’re Looking For
- Certified Medical Assistant with a strong clinical foundation and excellent patient communication skills
- Exceptional phone presence and customer service skills, with the ability to handle high call volumes while remaining professional and empathetic
- Preferred: Experience in a healthcare-related call center or high-volume customer service environment
- Strong verbal and written communication skills, with the ability to explain healthcare services in clear, patient-friendly terms
- High level of organization, attention to detail, and ability to multitask in a fast-paced environment
- Comfortable with technology, including CRM, EMR/EHR, and telehealth platforms
- Knowledge of insurance processes and prior healthcare experience strongly valued
Requirements
- Current Medical Assistant certification in the State of Michigan
- Graduate of an accredited medical assisting program
- Maintain active credentials in accordance with certifying body requirements
- Copy of current certification prior to expiration date
- Demonstrated knowledge of EHR systems and ability to work effectively in a remote environment
What We Offer
- Competitive base pay with monthly incentives and performance-based bonuses
- Flexible remote work schedule
- Comprehensive training on healthcare services and telehealth systems
- Opportunities for career growth and professional development
- Supportive, collaborative team culture focused on patient care excellence
Join Us: Make a real impact in healthcare while growing your career! If you’re a driven call center professional looking to continue your journey in healthcare, we want to hear from you.
Apply today and help us deliver exceptional care to those who need it most!
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Flexible schedule
- Referral program
Work Location: Remote
