Express Service Writer / Service Receptionist
Carson City Hyundai | Carson City, NV
Full-Time | Monday–Friday | 7:00 AM–5:00 PM
Carson City Hyundai is looking for a friendly, organized, and motivated individual to join our Service Department in a hybrid Express Service Writer / Service Receptionist position.
This is a customer-facing role designed for someone who enjoys working with people, stays organized in a fast-paced environment, and wants the opportunity to grow within the automotive industry.
Position Overview
This position will split responsibilities between assisting our Express Service customers and supporting the Service Department's reception and appointment flow.
As an Express Service Writer, you will help customers with routine maintenance visits, communicate recommendations, provide updates, and ensure customers receive an efficient and professional service experience.
As a Service Receptionist, you will help manage incoming calls, schedule appointments, greet customers, and ensure customers are connected with the appropriate member of our service team.
Key Responsibilities
- Greet Service Department customers in a friendly and professional manner
- Assist Express Service customers with oil changes, maintenance, and other routine services
- Write and manage repair orders
- Review recommended maintenance and service needs with customers
- Provide customers with accurate updates throughout their visit
- Schedule service appointments and assist with appointment coordination
- Answer incoming Service Department phone calls
- Route calls and messages to the appropriate Service Advisor or department
- Assist with customer check-in and check-out
- Maintain accurate customer and vehicle information
- Help manage the daily flow of customers through the Service Department
- Work closely with Service Advisors, technicians, and management
- Deliver an excellent customer experience from the first phone call through vehicle pickup
What We're Looking For
- Excellent customer service and communication skills
- Friendly, professional, and positive attitude
- Strong organizational and multitasking abilities
- Comfortable working in a fast-paced environment
- Dependable and punctual
- Comfortable using computers and learning dealership software
- Ability to communicate effectively by phone, text, email, and in person
- Automotive or dealership experience is preferred but not required
- Service writing, hospitality, reception, retail, or other customer-facing experience is a plus
Schedule
Monday–Friday
7:00 AM–5:00 PM
No weekends
This is a full-time position with a consistent weekday schedule.
Why Join Carson City Hyundai?
You'll be joining a busy, established Service Department that takes customer satisfaction seriously. We are looking for someone who wants more than just a receptionist position—we want someone interested in learning the automotive service business and developing into a strong member of our service team.
For the right person, this position provides an excellent opportunity to learn service advising, build automotive knowledge, and grow within the dealership.
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
