Overview
We are seeking a dynamic and detail-oriented Front Office Assistant to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, visitors, and staff, ensuring a welcoming and organized front desk environment. Your energetic approach will help streamline daily operations, facilitate effective communication, and support the overall efficiency of our medical practice. This paid position offers an exciting opportunity to contribute to patient care and office management in a fast-paced healthcare setting.
Duties
- Greet patients and visitors warmly, providing excellent customer service and guiding them through check-in and check-out procedures
- Manage phone system with professionalism, answering inquiries promptly and routing calls accurately
- Verify insurance coverage, perform insurance eligibility checks, and assist with insurance verification processes
- Schedule patient appointments efficiently using electronic scheduling systems such as iClinic
- Maintain accurate medical records by organizing files, updating documentation, and ensuring compliance with HIPAA regulations
- Review medical documentation for completeness and accuracy, including CPT coding, ICD-9/10 coding, and care plan documentation
- Support administrative tasks such as filing, data entry, billing support, and managing patient intake forms
- Assist with medical billing processes by reviewing documentation for proper coding and facilitating claims submission
- Handle patient inquiries regarding billing, appointments, or medical records with professionalism and clarity
- Ensure office supplies are stocked and the front desk area remains clean, organized, and welcoming
Skills
- Proven experience in medical office administration or front desk support within a healthcare setting
- Strong knowledge of EMR (Electronic Medical Record) systems such as Epic, Meditech, eClinicalWorks, or Athenahealth
- Familiarity with medical terminology, CPT coding, ICD-9/10 coding, Medicare guidelines, and HIPAA compliance
- Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and office management software like Eaglesoft or Dentrix
- Exceptional phone etiquette with the ability to handle multi-line phone systems efficiently
- Bilingual abilities are highly valued to serve diverse patient populations effectively
- Experience with dental terminology or clinic experience is a plus for dental office environments
- Strong organizational skills with attention to detail in documentation review and filing processes
- Ability to prioritize tasks in a fast-paced environment while maintaining a positive attitude
- Knowledge of health information management practices related to medical records and billing processes
Join us as a Front Office Assistant where your enthusiasm for helping others will make a meaningful impact every day! We are committed to fostering an inclusive environment that values your skills in medical administration while supporting your professional growth.
Pay: $16.00 - $20.00 per hour
Language:
Work Location: In person
