Job Overview
Bilingual Proficiency in Spanish and English Required. This position is 100% on-site in Mesquite. $19.50/Hour. Customer-Facing Customer Service and Inbound Calls Experience Required.
NTTA is seeking a dedicated and enthusiastic Bilingual (Spanish/English) Customer Service Specialist- Front Counter to join our dynamic team at our Mesquite Customer Service Center. In this role, you will be the first point of contact for our walk-in customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to thrive in a fast-paced environment.
Responsibilities
- Sets up new accounts, taking and providing information, making account changes, and processing requests by answering the phone and/or working at one of the front counter locations.
- Processes correspondence by receiving and responding to emails and other requests for information.
- Processes payments by verifying information for accuracy, reviewing images, processing payments for overnight payments, and researches and resolves credit card disputes.
- Provide outstanding customer support through various channels including phone, email, and chat.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Handle outbound calling to follow up on customer inquiries or promote services.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Collaborate with team members to enhance client services and improve overall customer experience.
Requirements
- Fluency in communication in Spanish and English. (Will be tested)
- High School Diploma or GED required
- Ability to type a minimum of 35 wpm. (Will be tested)
- Strong computer proficiency
- Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
- Proficiency in using computerized systems for data entry and record keeping.
- A positive attitude, patience, and the ability to work under pressure while maintaining professionalism.
- Strong problem-solving skills with a focus on delivering excellent customer service.
- Adaptability and flexibility are needed as assigned location may vary depending on coverage needs. Rotating schedule may also be required.
About NTTA: NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.
Our mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.
Why Join the NTTA Team?
- Above average pay @ $19.50 for qualified bilingual applicants
- A free Toll-Tag
- Great health benefits
- Day Schedule
- Off on Sundays
#IND
Job Type: Full-time
Pay: $19.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
Application Question(s):
- This position requires the ability to type 35 wpm and will be tested. Can you type 35wpm?
Education:
- High school or equivalent (Required)
Experience:
- Call center: 2 years (Required)
Language:
Shift availability:
Work Location: In person
