Position Overview
We are seeking a dynamic and results-driven Onsite Workforce Manager to lead workforce operations at a high-volume facility. This role is ideal for a hands-on leader who excels in employee engagement, workforce planning, client partnership, and operational execution. The successful candidate will thrive in a fast-paced environment, possess strong problem-solving abilities, and demonstrate a commitment to delivering exceptional service and workforce solutions.
Bilingual Spanish-English candidates are strongly preferred.
Due to confidentiality requirements, specific details regarding the worksite and business operations will be shared with qualified candidates during the interview process.
Key Responsibilities
Workforce & Operations Management
- Serve as the primary onsite contact for workforce operations and business partners.
- Lead and develop onsite support staff through coaching, training, and performance management.
- Monitor workforce performance, attendance, retention, and engagement initiatives.
- Ensure operational goals and staffing objectives are achieved through effective workforce planning.
- Provide workforce recommendations and operational insights to leadership teams.
Staffing & Recruiting Support
- Coordinate staffing requirements and partner with recruiting teams to meet hiring demands.
- Conduct candidate interviews and support hiring activities.
- Track key recruiting metrics, including time-to-fill and retention.
- Ensure compliance with hiring processes, screenings, assessments, and onboarding requirements.
Employee Relations & HR Administration
- Facilitate employee onboarding, orientation, and training programs.
- Address employee concerns and support positive employee relations.
- Manage attendance tracking, employee communications, payroll processing, and timekeeping audits.
- Process employee status changes, separations, and related documentation.
- Maintain compliance with company policies, employment laws, and workplace procedures.
Safety & Compliance
- Promote a culture of workplace safety and regulatory compliance.
- Conduct routine safety inspections and facility walkthroughs.
- Manage incident reporting, workers' compensation claims, accommodation requests, and related documentation.
- Investigate workplace incidents and implement corrective actions as needed.
- Ensure adherence to all company and site-specific safety standards.
Reporting & Client Support
- Prepare and present workforce metrics, operational reports, and performance updates.
- Analyze trends and provide recommendations for continuous improvement.
- Support business reviews and workforce planning discussions.
- Build strong partnerships with operational stakeholders to ensure service excellence.
QualificationsRequired
- 5+ years of experience in workforce management, staffing, human resources, operations, or a related field.
- Proven leadership experience managing teams in a fast-paced environment.
- Strong customer service, communication, and relationship-building skills.
- Excellent organizational, analytical, and problem-solving abilities.
- Proficiency in Microsoft Office applications, including Excel and Word.
- Experience working with workforce management systems, HRIS platforms, or Applicant Tracking Systems (ATS).
Preferred
- Bachelor's degree in Human Resources, Business Administration, Operations Management, or a related field.
- Bilingual Spanish-English proficiency.
- Experience supporting large-scale workforce operations.
Physical Requirements
- Ability to sit, stand, and walk for extended periods throughout the workday.
- Occasional lifting of up to 10 pounds.
- Frequent use of computers, phones, and office equipment.
- Ability to communicate effectively in both office and operational environments.
Work Environment
- Combination of office and operational facility environments.
- Frequent interaction with employees, management teams, and business partners.
Pay: Up to $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
