Office Administrator
Be the Heart of the Patient Experience
At Fusion Rehab & Wellness, we believe physical therapy is about more than outcomes; it’s about people. Founded in 2017, we are committed to delivering exceptional clinical care through authentic relationships, continuous education, and unreasonable hospitality.
We're looking for an Office Administrator who thrives in a fast-paced environment, loves connecting with people, and takes pride in creating an exceptional experience for every patient who walks through our doors.
This is more than a front desk position. As the first and last person our patients interact with, you play a critical role in helping them feel welcomed, supported, and cared for throughout their rehabilitation journey.
Why You'll Love Working at Fusion
Make a Meaningful Impact
Every phone call you answer, appointment you schedule, and patient you assist helps someone move closer to living a healthier, more active life.
Be Part of an Exceptional Team
Join a culture built on collaboration, support, growth, and genuine care for both our patients and our team members.
Grow Professionally
We believe education isn't just something we provide; it's something we live. You'll have opportunities to learn, develop new skills, and grow alongside an organization committed to excellence.
Work in a Positive Environment
We strive to create an atmosphere where team members feel valued, empowered, and appreciated every day.
What You'll DoCreate Exceptional Patient Experiences
- Welcome patients with warmth, professionalism, and enthusiasm
- Deliver "unreasonable hospitality" that exceeds expectations
- Answer phones, texts, emails, and patient inquiries promptly and professionally
- Help patients navigate paperwork, scheduling, and insurance requirements
Coordinate Patient Care
- Schedule new evaluations and follow-up appointments
- Verify patient information and maintain accurate records
- Send intake paperwork and appointment reminders
- Manage referrals and assist patients through the onboarding process
Keep Operations Running Smoothly
- Manage incoming faxes, mail, and electronic communications
- Track and complete follow-up tasks
- Scan, organize, and maintain patient documentation
- Prepare necessary paperwork for clinical and insurance requirements
- Ensure the clinic remains organized, stocked, and welcoming
Support the Team
- Collaborate closely with therapists and clinical staff
- Assist with administrative projects and workflow management
- Help maintain efficient daily operations
- Contribute ideas that improve patient experience and office efficiency
Our Ideal Candidate
You may be a great fit if you:
✔ Love helping people and building relationships
✔ Have exceptional organizational and multitasking skills
✔ Communicate clearly and professionally
✔ Take initiative and enjoy solving problems
✔ Pay close attention to details
✔ Thrive in a team-oriented environment
✔ Are comfortable learning new technology and systems
✔ Bring positive energy and professionalism to work every day
Qualifications
Preferred:
- Administrative, customer service, healthcare, or front office experience
- Experience with scheduling software, EMRs, or healthcare systems
- Strong computer and communication skills
Required:
- High school diploma or equivalent
- Ability to manage multiple priorities in a fast-paced environment
- Commitment to providing outstanding customer service
Join Our Team
If you're looking for more than just a job and want to be part of a team that's redefining what healthcare can feel like, we'd love to meet you.
At Fusion Rehab & Wellness, we don't just help patients heal; we create experiences that inspire trust, connection, and lasting impact.
Pay: $15.00 - $18.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
