Job Title: Business Office Manager
Hiring Immediately – Full-Time | In-Person | Cottonwood, AZ
Reports to: Executive Director
Position Type: Full-Time | Hourly
Wage: Starting at $27/hr+ (based on experience)
Position Summary
Haven of Cottonwood is seeking an experienced, organized, and compassionate Business Office Manager to oversee the daily business office operations of our skilled nursing facility. Under the direction and leadership of the Executive Director, the Business Office Manager is responsible for ensuring accurate financial processes, resident account management, admissions financial coordination, accounts receivable, and exceptional customer service for residents and families.
The ideal candidate will possess strong organizational skills, healthcare business office experience, attention to detail, and a commitment to providing outstanding service while supporting the facility's mission of delivering exceptional resident care.
Roles and Responsibilities
- Manage the daily operations of the Business Office.
- Maintain resident trust accounts and ensure compliance with state and federal regulations.
- Coordinate resident financial admissions, including insurance verification and payment arrangements.
- Manage private pay billing, accounts receivable, collections, and resident statements.
- Monitor Medicaid, Medicare, Managed Care, and private insurance billing processes.
- Work closely with the Executive Director regarding facility financial performance and reporting.
- Maintain petty cash and business office financial records.
- Assist residents and responsible parties with billing questions and financial concerns.
- Ensure accurate recordkeeping and timely completion of required reports.
- Maintain confidentiality of resident, employee, and financial information in accordance with HIPAA regulations.
- Assist with month-end closing activities and financial audits.
- Support admissions by reviewing financial documentation and explaining payment responsibilities.
- Collaborate with department managers to ensure efficient facility operations.
- Ensure compliance with company policies and applicable state and federal regulations.
- Provide excellent customer service to residents, families, staff, and outside agencies.
- Perform other duties as assigned by the Executive Director.
Qualifications
- High school diploma or GED required; Associate's or Bachelor's degree in Business Administration, Accounting, Healthcare Administration, or related field preferred.
- Minimum of two (2) years of business office experience in a skilled nursing facility, long-term care, or healthcare setting preferred.
- Experience with resident billing, Medicare, Medicaid, Managed Care, and private insurance preferred.
- Knowledge of accounts receivable, payroll processing, and general accounting principles.
- Strong computer skills including Microsoft Office (Excel, Word, Outlook) and electronic health record/billing systems.
- Excellent organizational, time management, and communication skills.
- Ability to maintain strict confidentiality.
- Ability to prioritize multiple tasks in a fast-paced healthcare environment.
- Strong problem-solving and customer service skills.
- Ability to work independently while collaborating effectively with department leaders.
Preferred Skills
- Long-term care business office experience.
- Medicare and Medicaid billing knowledge.
- Customer service and conflict resolution skills.
- Financial reconciliation and reporting experience.
- Ability to meet deadlines while maintaining accuracy.
Requirements
- Must be able to speak, read, write, and understand English.
- Fingerprint Clearance Card (or ability to obtain).
- Successful completion of: Background Screening, Reference Check, and Drug Testing.
- Tuberculosis Testing and Employee Health Screening (conducted after hire).
- Ability to commute.
About Haven Health
At Haven Health, we are the largest rural healthcare provider of skilled nursing and rehabilitation services throughout Arizona. Our mission is to be the provider of choice in the communities we serve — a gathering place for caring professionals and a safe haven where residents thrive — one person and one family at a time.
What We Offer
- Competitive Pay
- Supportive Leadership: Work alongside experienced and mission-driven leaders.
- Benefits Package: Health insurance, 401(k), and PTO.
- Supportive Team Culture: Join a collaborative and compassionate environment where creativity and connection are valued.
- Professional Growth: Opportunities for leadership development, certification support, and career advancement.
- Meaningful Impact: Bring joy and enrichment to residents’ daily lives through purposeful engagement.
- Community Focus: Build partnerships and host events that strengthen ties between our residents and the local community.
Why Join Haven Health Cottonwood?
Haven Health Cottonwood offers a unique opportunity to lead with heart and creativity in a supportive, mission-driven environment. Located in the beautiful Verde Valley, our facility serves as a hub for high-quality skilled nursing care in a community that values compassion and connection.
- Strong Team Environment: Collaborate with a team dedicated to resident-centered care.
- Purposeful Work: Make a tangible difference in residents’ lives through programs that inspire and uplift.
- Career Growth: Develop your leadership skills within a respected healthcare organization.
- Mission-Driven Culture: Guided by core values — trust, empowerment, accountability, and mutual respect.
- Professional Stability: Join a company with a strong reputation and long-term commitment to quality care.
If you’re passionate about improving the lives of others through creativity, leadership, and connection, Haven Health Cottonwood is the perfect place to build your career.
Job Type: Full-time
Benefits:
- 401(k)
- Employee assistance program
- Health insurance
- Paid time off
Work Location: In person
Job Type: Full-time
Pay: From $27.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
Work Location: In person
