Company Overview
At Freels Orthodontics, we believe every smile has the power to change a life. For over 20 years, we have proudly served the Rio Grande Valley by providing exceptional orthodontic care in a welcoming, family-focused environment. We are committed to clinical excellence, integrity, compassion, and creating an outstanding experience for every patient who walks through our doors.
Our team works hard, supports one another, celebrates successes together, and is passionate about making a positive impact in our community. If you're looking for more than just a job and want to grow with a practice that values professionalism, teamwork, and personal development—we'd love to meet you.
Financial & Insurance Coordinator
Starting at $18.00/hour
Higher compensation available based on experience and qualifications.
Position Summary
Freels Orthodontics is seeking a friendly, organized, and highly motivated Financial & Insurance Coordinator to join our growing team.
This position plays a vital role in the success of our practice by helping patients understand their financial options, processing insurance claims, maintaining accurate accounts, and ensuring an exceptional patient experience from beginning to end.
The ideal candidate enjoys helping people, thrives in a fast-paced environment, communicates with confidence and professionalism, and takes pride in accuracy, organization, and follow-through.
What You'll Do
Insurance & Accounts
- Submit and monitor orthodontic insurance claims.
- Verify insurance eligibility and benefits.
- Follow up on outstanding insurance claims.
- Resolve insurance denials and claim discrepancies.
- Maintain accurate insurance documentation.
- Monitor insurance aging reports.
- Process insurance payments and adjustments.
- Communicate with insurance companies regarding patient benefits.
Financial Coordination
- Explain financial arrangements and payment options to patients and parents.
- Collect patient payments accurately and professionally.
- Assist with payment plans and account questions.
- Review patient balances and maintain accurate financial records.
- Help maintain healthy accounts receivable.
Patient Experience
- Provide outstanding customer service in person and over the phone.
- Answer patient questions regarding insurance, billing, and payments.
- Communicate with empathy and professionalism.
- Help create a welcoming experience for every family.
Team Support
- Work closely with Treatment Coordinators, Scheduling Coordinators, and Clinical Team members.
- Maintain confidentiality and HIPAA compliance.
- Assist with additional administrative projects as needed.
- Contribute to a positive, team-oriented office culture.
What We're Looking For (Required)
- Excellent customer service and communication skills.
- Strong organizational and time management skills.
- High attention to detail.
- Professional appearance and attitude.
- Ability to multitask in a fast-paced environment.
- Strong computer skills.
- Dependable attendance.
- Positive, team-first mindset.
- Bilingual (English & Spanish)
Preferred
- Dental or orthodontic office experience.
- Dental insurance experience.
- Insurance claim processing experience.
- Accounts receivable or collections experience.
- Experience discussing financial arrangements.
- Familiarity with orthodontic practice management software (Ortho2 Edge is a plus).
Why You'll Love Working Here
✔ One-doctor private orthodontic practice
✔ Positive, supportive team environment
✔ Modern digital orthodontic technology
✔ Opportunities for professional growth and advancement
✔ Continuing education opportunities
✔ Retirement plan with employer matching
✔ Uniform allowance
✔ Employee appreciation events and celebrations
✔ Meaningful work helping patients gain confidence through their smiles
The Freels Difference
At Freels Orthodontics, we don't simply hire employees—we invest in people. We are looking for someone who is dependable, compassionate, eager to learn, and committed to delivering an exceptional experience for every patient and every teammate. If you take pride in your work, enjoy solving problems, and want to grow with a practice that values integrity and excellence, we'd love to hear from you.
Pay: From $18.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Work Location: In person
