About La Rosa
La Rosa Arts Center is a live music venue, restaurant, and gathering place located in the heart of Tucson. Housed in the beautifully restored Benedictine church, La Rosa is a place where music, art, and community come together. We are committed to creating an experience where guests feel welcomed, safe, and excited to return.
Position Summary
Door Staff play an important role in creating a safe, welcoming, and well-run experience for everyone who walks through La Rosa's doors. This is a hands-on security and hospitality position responsible for checking IDs, monitoring guest behavior, enforcing venue policies, identifying potential safety concerns, and helping de-escalate situations when needed.
Our approach to security is friendly and approachable. Door Staff should be comfortable welcoming guests and answering questions while also being confident stepping in when a situation requires attention. This includes refusing entry, asking guests to leave or assisting with an 86 when appropriate, and immediately involving the Security Lead or management when additional support is needed.
This is also a venue operations role. Everyone pitches in. Door Staff may help clear tables, pick up glassware and trash, move chairs, assist with parking, maintain guest areas, and support setup and breakdown throughout an event.
Essential Responsibilities
Security & Guest Safety
- Monitor the venue, entrances, exits, and guest areas for potential safety or security concerns.
- Remain aware of guest behavior and proactively identify situations that may require intervention.
- De-escalate guest conflicts calmly, respectfully, and professionally.
- Enforce venue policies consistently while maintaining a hospitality-focused approach.
- Refuse entry when appropriate based on venue policies and direction from leadership.
- Assist with removing or 86'ing guests when necessary and communicate concerns to the Security Lead or manager on duty.
- Identify and appropriately address prohibited items, unsafe behavior, or unauthorized activity.
- Maintain awareness of emergency exits, crowd flow, and changing conditions throughout events.
- Escalate significant safety, security, or guest concerns to the Security Lead or manager on duty.
ID Checks & Access Control
- Check guest IDs carefully and consistently to confirm age and validity.
- Identify potentially fake, altered, expired, or otherwise unacceptable identification.
- Follow all Title 4 requirements and La Rosa policies related to alcohol service and access.
- Monitor entrances and restricted areas to ensure only authorized individuals have access.
- Help manage access to backstage, artist, staff-only, and other restricted areas.
- Follow venue procedures for wristbands, re-entry, guest lists, and event credentials.
Guest Experience
- Welcome guests in a friendly, approachable, and professional manner.
- Provide a positive first impression while maintaining awareness of security and safety.
- Answer basic questions about the venue, seating, restrooms, exits, and event operations.
- Assist guests with accessibility needs and connect them with the appropriate team member when additional support is needed.
- Treat guests, artists, vendors, and coworkers with respect at all times.
Venue & Operations Support
- Help keep guest areas clean, safe, and organized throughout events.
- Clear tables, collect glassware and trash, and address spills or other potential safety hazards.
- Assist with moving chairs, tables, barricades, signage, and other event equipment.
- Support parking operations, guest arrival, and safe pedestrian flow when assigned.
- Assist with event setup, breakdown, opening, and closing responsibilities.
- Jump in wherever needed to support a smooth event and positive guest experience.
Qualifications
- Current Arizona Title 4 Basic Liquor Law Training certification required.
- Must complete Title 4 Attestation Form prior to performing applicable duties.
- Arizona DPS Unarmed Security Guard License (Guard Card) is a plus, but not required.
- Previous experience in security, hospitality, customer service, nightlife, or live events preferred.
- Comfortable checking IDs and consistently enforcing age and access requirements.
- Strong communication and de-escalation skills.
- Friendly and approachable while remaining confident and assertive when necessary.
- Able to recognize potential safety concerns and respond appropriately.
- Comfortable enforcing venue policies and assisting with guest removals when necessary.
- Able to remain calm and use good judgment in stressful or rapidly changing situations.
- Team-oriented and willing to help with tasks outside traditional security responsibilities.
- Ability to stand and walk for extended periods and perform physical tasks including clearing tables, moving chairs, and assisting with event setup and breakdown.
- Dependable and available to work evenings, weekends, holidays, and schedules based on La Rosa's event calendar.
At La Rosa, security and hospitality go hand in hand. Door Staff help ensure that guests can enjoy themselves in an environment that feels welcoming, organized, and safe. We are looking for people who are observant and confident when something needs attention, but who understand that great security starts with communication, respect, and good judgment.
Pay: $17.50 per hour
Benefits:
Work Location: In person
