We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
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Maintaining a positive, empathetic, and professional attitude toward customers at all times.
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Responding promptly to customer inquiries.
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Communicating with customers through various channels.
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Acknowledging and resolving customer complaints.
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Knowing our products inside and out so that you can answer questions.
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Processing orders, forms, applications, and requests.
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Keeping records of customer interactions, transactions, comments, and complaints.
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Communicating and coordinating with colleagues as necessary.
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Providing feedback on the efficiency of the customer service process.
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Managing a team of junior customer service representatives.
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Ensure customer satisfaction and provide professional customer support.
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High school diploma, general education degree, or equivalent.
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Ability to stay calm when customers are stressed or upset.
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Comfortable using computers.
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Experience working with customer support.
