Front Desk Receptionist
Client Care / Reservations / Pet Care Coordination
Position Summary:
UFURIA is seeking a polished, friendly, organized, and professional Front Desk Receptionist to serve as the first point of contact for our valued clients and their pets. This role is central to the UFURIA experience. Our clients are loyal and discerning; they expect warmth, competence, accuracy, professionalism, and genuine care.
The front desk is not simply a phone-answering position. It is a client care, scheduling, communication, and operations coordination role. The right candidate must be able to handle a busy environment, communicate clearly, manage details, and make clients feel confident that their pets are in excellent hands.
UFURIA's services include boarding, daycare, grooming, retail, and pet sitting, and the facility operates with structured policies for daycare evaluations, vaccination records, boarding check-ins/check-outs, health requirements, and guest safety.
Key Responsibilities
- Greet clients and pets warmly and professionally.
- Answer phones, respond to inquiries, and provide accurate information about UFURIA's services, policies, pricing, availability, and procedures.
- Schedule daycare evaluations, boarding reservations, grooming/bathing services, and other appointments.
- Process check-ins and check-outs for daycare, boarding, grooming, and retail purchases.
- Review and maintain client records, pet profiles, vaccination records, feeding instructions, medication notes, behavior notes, and special care requests.
- Communicate clearly with boarding, daycare, grooming, and management staff regarding client instructions and pet needs.
- Handle client questions, concerns, changes, cancellations, and special requests with professionalism and good judgment.
- Help maintain an organized, clean, welcoming lobby and retail/front desk area.
- Process payments accurately and follow company policies for deposits, cancellations, late check-outs, and other charges.
- Educate clients on UFURIA's procedures, including daycare evaluation requirements, vaccination requirements, boarding check-in/check-out times, and health/safety policies.
- Help protect the safety and comfort of pets by ensuring records and instructions are complete and accurate.
- Represent UFURIA's brand with warmth, confidence, and professionalism at all times.
Ideal Candidate
The right person for this role is:
- Friendly, polished, and professional with excellent communication skills.
- Smart, organized, and able to manage details in a fast-paced environment.
- Comfortable speaking with discerning clients who expect high-quality service.
- Calm and solution-oriented when handling scheduling issues, anxious pet parents, complaints, or last-minute changes.
- Compassionate toward animals and respectful of the emotional bond clients have with their pets.
- Able to multitask without losing accuracy.
- Comfortable using computers, phones, scheduling systems, payment systems, email, and client records.
- Mature, dependable, and able to use good judgment.
- Interested in being part of a long-standing, respected pet care business, not just looking for a temporary front desk job.
Requirements
- Prior receptionist, customer service, veterinary, grooming, pet care, hospitality, or scheduling experience preferred.
- Strong verbal and written communication skills required.
- Must be comfortable around dogs and pets in a busy facility environment.
- Must be able to learn and explain UFURIA's services, policies, and procedures accurately.
- Must be organized, reliable, professional, and detail-oriented.
- Must be available for some weekends, holidays, and peak pet care periods as needed.
- Must be able to handle sensitive client conversations with tact and professionalism.
Why Work at UFURIA?
At UFURIA, we take pet care seriously because our clients take their pets seriously. We are proud to have loyal clients who trust us because of our professionalism, attention to detail, and genuine love for animals.
We are looking for people who want to be part of something meaningful — people who are compassionate, reliable, smart, motivated, and proud to provide an exceptional level of care.
If you are simply looking for any job, this may not be the right fit. If you love animals, take pride in hard work, care about doing things properly, and want to be part of a respected pet care team, we would love to hear from you.
To apply: Please send your resume and a brief note telling us why you are interested in working with animals and why you believe you would be a good fit for Ufuria.
Job Type: Full-time
Pay: $17.50 - $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Work Location: In person
