Summary
The Seafood Attendant in the Poke Section plays a key role in delivering fresh, high-quality experience for every customer. This position requires knowledge of seafood products, quality standards, market trends, and customer preference. This role is responsible for the proper preparation, packaging, pricing, and visual merchandising of Poke products to maximize appeal and drive sales, while maintaining company standards for quality and food safety. This role also involves direct customer interaction - guiding and assisting customers at the Poke buffet line with a friendly, knowledgeable, and service-first attitude. The Seafood Attendant is expected to represent the department with professionalism, ensuring every customer leaves satisfied with their experience.
Job Responsibilities and Duties include but are not limited to
- Prepare fresh Poke and ingredients daily, which may include but is not limited to, marinating proteins, portioning toppings, and maintain proper food handling and safety standards throughout the preparation process.
- Package, price, and merchandise Poke products in a visually appealing manner to attract customers and drive sales.
- Set up, maintain, and restock the Poke buffet line, chill display, and frozen flat case throughout the day, ensuring all items are fresh, properly labeled, and presented to company standards.
- Provide exceptional customer service while assisting customers at the Poke buffet line and with inquiries or special orders.
- Monitor product quality and freshness, rotating and replenishing items as needed to minimize waste and ensure food safety compliance.
- Maintain clean, organized, and sanitary work environment at all times, including prep areas, display cases, and buffet line.
- Stay informed on seafood products, market trends, and customer preferences to continuously improve the Poke offering.
- Collaborate with department supervisors and managers to manage inventory, place orders, and minimize shrink.
- Uphold all company policies, food safety regulations, and customer service standards in every aspect of the role.
- Other duties as instructed or assigned by management.
Supervisory Responsibilities
None.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
A high school diploma or equivalent preferred; previous experience in seafood merchandising or related preferred; or any equivalent combination of formal training and/or experience which provided the necessary knowledge, skills and abilities thereof.
Language Skills
Ability to read, analyze, and interpret general business data and effectively respond to the data. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from vendors, customers, employees, or others involved or associated in the warehouse section function.
Mathematical Skills
Ability to work with mathematical concepts relevant to the role such as addition, subtraction, multiplication, and division. General knowledge of basic accounting a plus.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Certificates, Licenses, Registrations
A valid health certificate or ability to obtain a certification is required for this position.
Other Skills and Abilities:
Ability to interpret and comply with variety of instructions.
Ability to work in a fast-paced environment and multitask effectively.
Knowledge and ability to maintain Health code standards.
Physical Demands of the Job
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand for long hours; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl.
- The employee will also lift, push, pull, and/or carry 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Working Conditions
Work is conducted in a kitchen environment which may include, but is not limited to, varying temperatures, noise, and exposure to water and seafood odors. Proper personal protective equipment (PPE) will be provided and is mandatory in designated areas and job tasks. Adherence to safety guidelines and protocols is mandatory. Employees are expected to report any unsafe conditions or incidents promptly.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The job description will be subject to periodic review. Responsibilities and activities may be amended or changed at any time with or without notice to meet the changing needs of the business.
Pan Pacific Retail Management (Guam) Co., Ltd. is proud to be an equal opportunity employer. All employment decisions shall be made without regard to age, race, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
