PRIMARY FUNCTION:
Provide internal and external support for the processing of wire transactions in a timely, highly accurate and efficient manner, while following loss mitigation procedures for all wire processing.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This position must effectively carry out the essential duties of this position in a manner that consistently demonstrates the core values of Notre Dame Federal Credit Union in a positive manner. The duties identified below are the essential functions of the position. Other duties may be assigned.
- Initiate, verify, and release outgoing wire transfer requests from internal partners and external members.
- Analyze and process incoming wire transfer requests in an accurate and timely manner.
- Conducts calls to customers to verify wiring instructions when necessary.
- Reviews and takes appropriate action on OFAC exceptions.
- Perform various daily functions to monitor reports and complete maintenance requests.
- Research and respond to any wire related inquiries received from branches, internal departments, and other financial institutions.
- Provides excellent customer service, error resolution, risk mitigation and general support to internal and external individuals for all wire related inquiries.
- Monitor wire transfer requests for suspicious or fraudulent issues and inform management of any identified suspicious activity to ensure immediate action.
- Monitor the Bill Pay Master Site to approve new users or changes to existing users, as well as, responding to fraud alerts.
- Cross train in other areas of Electronic Services (ACH Processing, Share Draft Processing, and Card Services) to be able to assist or provide back-up as needed.
- Assist in regulatory and policy compliance requirements, which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, and other compliance related policies.
Other duties as assigned.
-
None
To perform this job successfully, an individual must have the ability to solve problems and handle complex details. Error-free work is expected. The chosen candidate must pay close attention to detail and must be able to meet all daily processing deadlines. Individual must be able to use diplomacy, tact, and professionalism in all interactions with members and partners.
QUALIFICATION REQUIREMENTS:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma/GED is required.
- Post-Secondary Education, such as an Associate Degree is preferred.
Individual should have 6-12 months related experience and/or training.
-
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, potential members and other partners of the organization. Bilingual is a plus.
A qualified individual must have the ability to add, subtract, multiply and divide in all units of measurement using whole numbers, common fractions, and decimals. Also required is the ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS and ABILITIES:
Ability to use computer software and operate all standard office machinery such as telephone, computer, printers, scanners, fax machine, and photocopier. Must be fully proficient in the use of the Microsoft Office products, especially Outlook, as well as the ability to learn and comprehend other computer software required to perform the job functions.
The physical demands described here are representative of those that must be met by a partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the partner is regularly required to use hands to finger, handle or feel objects, tools, or controls and talk and hear. The partner frequently is required to walk and sit. The partner is occasionally required to stand, reach with hands and arms and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. The partner must occasionally lift and/or move up to 20 pounds.
MENTAL DEMANDS:
The partner is frequently required to use alertness, precision, resourcefulness, problem solving, numeric, persuasiveness, auditory perception, memory, creativity, concentration, judgment, writing ability, reading ability, reasoning, imagination, initiative, patience, visual perception, comparing and analyzing.
The work environment characteristics described here are representative of those a partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.
Follows regulatory and policy compliance requirements, which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, and other compliance related Policies. Also, this position requires maintaining confidentiality with regard to non-public information about our members and Notre Dame Federal Credit Union.
This job description does not imply that these are the only duties, including essential functions, to be performed by the individuals occupying this position. In addition, this job description is not an employment contract. The employment relationship with the individuals occupying this position remains “at will”.
