JOB SUMMARY:
The Front Desk Team Leader's primary responsibility is to assist the General Manager in achieving the hotel’s long-range profit and revenue goals by directing the operations of the Guest Service Department. This position is responsible for ensuring hotel consistency in quality of standards, as well as the delivery of outstanding guest service and effective operations primarily of the front desk. The Front Desk Team Leader is also responsible for training, developing and motivating the Front Desk & Housekeeping teams.
SKILLS & KNOWLEDGE:
- Must have the ability to provide professional and courteous guest service.
- Must have good time management skills and the ability to work with minimal supervision.
- Must have flexible schedule including evenings, over nights & weekends.
- Flexible to be on call and assist with covering shifts when necessary.
- Must have good organizational skills, the ability to multitask and strong attention to detail.
- Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have demonstrated business communication skills.
- Must have a working knowledge of computers and basic math skills.
- One year of previous hotel front desk experience preferred.
- Previous management/supervisory experience preferred, but not required.
ESSENTIAL FUNCTIONS:
- Performs job duties and responsibilities within budgetary guidelines.
- Ensures guests are consistently interacted with as a means to build relationships. Responds appropriately to guest complaints, solicits feedback and builds relationships as a means to continuously improve guest satisfaction.
- Provides effective orientation, training, coaching, evaluation, and motivation to front desk associates.
- Identifies and communicates performance expectations as well as policies and procedures to front desk associates.
- Manages the day to day staffing requirements of the front desk. Oversees and directs the work of the front desk associates by assigning and delegating tasks.
- Ensures proper cash controls and other internal controls are in order to protect company assets by thoroughly training all associates on proper procedures.
- Promptly follows up with all accounts receivable and any other payments due.
- Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services in a cost effective manner.
- Assists in inside sales duties.
- Maintains and orders supplies within budget and as directed by the General Manager.
- Assist General Manager with daily cash reports and accounts payable duties.
- Stays current on hotel accommodations, services and local attractions in order to effectively assist guests.
- Assists with laundry and cleaning duties
$16.75-$18.00 per hour based on experience.
+ $2 per hour peak season bonus
Job Type: Full-time
Pay: $16.75 - $18.00 per hour
Benefits:
Work Location: In person
