Job Title: Front Desk Agent (Full-Time/Part-Time)
Location: Tru by Hilton Bellefonte
Job Type: Full-Time/Part-Time
Department: Front Desk
Reports To: Front Desk Supervisor/Manager
About Us:
Tru by Hilton Bellefonte is a globally recognized brand known for its commitment to providing guests with an exceptional experience. We strive to create an atmosphere of warmth, comfort, and professionalism for every individual who walks through our doors. We are looking for a dedicated Front Desk Agent who shares our passion for service excellence and professionalism to join our team.
Position Overview:
As a Front Desk Agent, you will be the face of our hotel and the first point of contact for guests. You will ensure a seamless check-in and check-out process, provide personalized service, and resolve any guest concerns in a prompt and courteous manner. The ideal candidate will maintain the highest standards of professionalism, integrity, and hospitality while delivering outstanding service that reflects Hilton’s values.
Key Responsibilities:
Guest Service Excellence: Greet, welcome, and check-in guests promptly and professionally. Ensure each guest receives a memorable and positive experience from arrival to departure.
Reservation Management: Process reservations and cancellations accurately through the hotel’s reservation system. Offer upgrade options and additional services as appropriate to enhance the guest experience.
Check-in/Check-out Procedures: Efficiently manage guest check-in and check-out procedures while adhering to Hilton’s policies and procedures.
Guest Concerns & Problem Resolution: Address and resolve guest inquiries, concerns, or special requests in a friendly and timely manner. Ensure guest satisfaction at all times.
Hotel Knowledge: Maintain a comprehensive understanding of the hotel's facilities, services, and amenities. Be prepared to offer recommendations on local attractions, dining options, and activities.
Cash & Credit Transactions: Accurately process payments and handle cash and credit card transactions. Ensure that all transactions are properly recorded and balanced.
Communication: Maintain clear and effective communication with team members, management, and guests. Actively participate in staff meetings and follow departmental instructions.
Safety & Security: Follow all safety protocols and procedures to ensure the safety and security of both guests and staff. Be vigilant and report any suspicious activity or safety hazards.
Professional Appearance: Maintain a neat, professional appearance and adhere to Hilton Garden Inn’s grooming and uniform standards at all times.
Qualifications, Education & Experience:
High school diploma or equivalent required.
Previous experience in a hotel front desk or customer service role preferred, but not required.
Familiarity with hotel reservation systems is a plus.
Skills & Abilities:
Exceptional interpersonal and communication skills, with the ability to remain professional and friendly in all situations.
Strong organizational skills with a keen attention to detail.
Ability to handle guest complaints and resolve issues effectively and diplomatically.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in basic computer software (e.g., MS Office) and hotel reservation software is a plus.
Flexibility to work a variety of shifts, including nights, weekends, and holidays.
Core Values & Professionalism:
A commitment to upholding Hilton’s standards of hospitality and service excellence.
Professional demeanor with a focus on creating positive and lasting impressions.
A genuine passion for providing exceptional service and going above and beyond to meet guest needs.
Strong problem-solving abilities, with a solution-oriented mindset.
An ability to maintain calm and professionalism in high-pressure situations.
Working Conditions:
Full-time and part-time shifts available, including evenings, weekends, and holidays.
Must be able to work in a fast-paced environment and stand for extended periods.
Occasional lifting may be required (up to 25 lbs).
What We Offer:
Competitive Pay
Comprehensive Benefits Package: Health insurance, paid time off, and more.
Employee Discounts at Hilton properties worldwide.
Professional Development: Opportunities for career growth and advancement within Hilton's global network.
Supportive Team Environment with ongoing training and development.
Tru by Hilton Bellefonte is committed to creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and encourage individuals from all backgrounds to apply.
To Apply:
Please submit your resume and a brief cover letter outlining your qualifications and interest in the position. We look forward to learning more about how you can contribute to our exceptional guest experience.
This job description is intended to provide a clear outline of the position’s key responsibilities and qualifications while maintaining the highest level of professionalism that reflects Hilton's core values.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
