Top 783 Mba bilingual Jobs

Workforce Management & Staff Coordinator
PR Global Reservations LLC —Doral, FL
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
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14d
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Program Coordinator - $2,000 Sign-On Bonus
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Career Advisor, Adult/Dislocated Worker
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Bilingual Insurance Agent (Chinese/Korean Speaking)
New York Life —Orange, CA
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Sr. Manager, Human Resources
Ferrara Candy Company, Inc. —Orangeburg, SC
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Director of Community Investments
Methodist Healthcare Ministries —San Antonio, TX
- $118,338 - $150,880 a year
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Associate Manager Category Management (Bilingual - Korean)
Schwan's Company —La Palma, CA
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4d
Human Resources Director
Valley Community Healthcare —North Hollywood, CA
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Center Director - Cleveland
Clever Bee Academy —Cleveland, OH
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Japanese Bilingual - Commercial Real Estate Investment Underwriting Associate #11405
Leverages U.S. Inc. (Shigotosagashi.com) —El Segundo, CA
- $60,000 - $80,000 a year
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- Mid-level
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1d
Program Coordinator - $2,000 Sign-On Bonus
Clever Bee Academy —Strongsville, OH
- $20 an hour
- Full-time
- Bilingual
- Mid-level
- 3 years
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Executive Assistant
University of Saint Mary of the Lake —Mundelein, IL
- $55,000 - $75,000 a year
- Full-time
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- Microsoft Excel
- Customer service
- Health savings account
- Health insurance
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5d
Director of Institutional Sales
Droguería Betances, LLC —Caguas, PR
- Full-time
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- 5 years
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- Health insurance
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Bilingual Financial consultant / Management Fast Track Program
New York Life —New York, NY
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- Full-time
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Executive Director
Catholic Charities - Diocese of Trenton —Trenton, NJ
- $220,000 - $260,000 a year
- Weekends as needed
- Background check
- Spanish
- 5 years
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Operational Auditor
Nestlé Purina —St. Louis, MO
- $63,000 - $83,000 a year
- Bilingual
- CPA
- Mid-level
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10d
Procurement Manager
Lubrizol —Wickliffe, OH
- Spanish
- Mid-level
- 3 years
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- Paid holidays
4d
Field Marketing Manager
Constellation Brands —Dallas, TX
- $113,500 - $177,600 a year
- Full-time
- Microsoft Word
- Spanish
- Marketing
- Health insurance
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Workforce Management & Staff Coordinator

PR Global Reservations LLC -
Doral, FL

Quick Apply

Job Details

Full-time
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Optimizing workflow processes
Performance dashboard reports
Performance monitoring
Data visualization software proficiency
Operational management
Resource planning methods
Staff scheduling
Dashboard creation
Business intelligence report generation
Dashboard creation support
Revenue management
English
Metrics Reporting
Demand forecasting analysis
Business intelligence tools
Bachelor's degree
Headcount forecasting
Capacity planning
Technical Proficiency
Data analytics technologies
Strategic workforce planning

Full Job Description

Description:

About the Role

The Palace Company is seeking a highly analytical and detail-oriented Workforce Management & Staff Coordinator to support workforce planning, operational reporting, staffing optimization, and performance monitoring across multiple Contact Center business units.

This role is responsible for analyzing operational performance, maintaining workforce reports, monitoring service levels, supporting forecasting activities, and providing data-driven insights that improve operational efficiency and resource utilization.

The ideal candidate will have experience working in Contact Center environments and possess strong technical knowledge of workforce management principles, call center KPIs, reporting tools, CRM platforms, and operational analytics.

Key Responsibilities

Workforce Management & Planning

Monitor staffing levels, schedule adherence, occupancy, shrinkage, and service level performance.
Support short and long-term workforce planning activities.
Assist with forecasting contact volumes and staffing requirements.
Analyze workforce trends and recommend staffing adjustments based on business needs.
Support capacity planning initiatives for operational growth and seasonal demand fluctuations.
Maintain workforce schedules and staffing reports.

Operational Reporting & Analytics

Develop and maintain operational dashboards and performance reports.
Track and analyze key Contact Center metrics, including:
- Service Levels (SLA)
- Occupancy
- Adherence
- Average Handle Time (AHT)
- Forecast Accuracy
- Productivity
- Staffing Efficiency
Identify performance trends and provide recommendations for operational improvements.
Prepare weekly and monthly operational scorecards for leadership review.
Ensure reporting accuracy and data integrity across all workforce and operational systems.

Revenue Performance Management (RPM)

Support RPM reporting and performance tracking initiatives.
Analyze productivity metrics and operational efficiency indicators.
Assist with the development of performance reports and operational insights.
Monitor workforce utilization and resource allocation effectiveness.

Systems & Technology

Utilize workforce management and call center platforms to monitor operational performance.
Support reporting and analytics through Microsoft Excel, Power BI, and workforce management systems.
Maintain data accuracy within CRM and operational systems.
Collaborate with IT and operational teams to improve reporting capabilities and automation opportunities.

Operational Support

Work closely with Operations, Quality Assurance, Training, and Business Leaders to support operational goals.
Participate in calibration meetings and performance review discussions.
Assist with operational projects focused on efficiency, workforce optimization, and process improvement.
Support contingency planning for volume spikes, system outages, and business changes.

Qualifications

Education

Bachelor's Degree in Business Administration, Analytics, Information Systems, Industrial Engineering, Hospitality Management, or a related field preferred.

Experience

2-5 years of experience in Workforce Management, Contact Center Operations, Operational Reporting, Scheduling, Forecasting, or Workforce Analytics.
Experience working in a Contact Center environment.
Experience supporting staffing optimization and workforce planning initiatives.
Experience creating reports, dashboards, and KPI scorecards.

Technical Skills

Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, formulas, data analysis).
Experience with Power BI or similar reporting platforms.
Knowledge of Workforce Management (WFM) concepts and methodologies.
Experience with Avaya, Five9, NICE CXone, or similar Contact Center platforms.
Experience working with CRM systems and operational reporting tools.
Strong analytical and problem-solving skills.
Ability to interpret operational data and translate findings into actionable recommendations.

Languages

Fully bilingual in English and Spanish (written and spoken).

Travel Requirements

Availability for occasional international travel, including Mexico.

Benefits

401(k)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Employee Discounts

Reporting Structure

Reports To: HR Director / Contact Center Leadership

Work Location

On-site position based in Doral, Florida.

Requirements:

QualificationsEducation

Bachelor’s Degree in Business Administration, Operations Management, Workforce Management, Industrial Engineering, Hospitality Management, Communications, Analytics, or a related field required
MBA, Master’s Degree, or advanced certifications in Workforce Management (WFM), Operational Analytics, Business Intelligence, Data Analytics, or Contact Center Operations preferred
Preferred certifications or advanced knowledge in Workforce Management platforms, forecasting methodologies, operational reporting, or capacity planning strategies

Experience

Minimum 5 years of experience leading large-scale Contact Center Operations, Workforce Management (WFM), Revenue Performance Management (RPM), or Operational Performance environments
Proven experience managing organizations with 100+ agents, multiple operational business units, and layered leadership structures
Strong experience in workforce planning, staffing optimization, forecasting, occupancy management, scheduling strategy, service level governance, and operational analytics
Experience developing operational dashboards, KPI frameworks, performance scorecards, and executive reporting structures
Demonstrated ability to lead operational efficiency initiatives focused on workforce utilization, productivity optimization, service performance, and operational scalability
Preferred experience within hospitality, travel, luxury services, vacation ownership, customer experience operations, or multinational organizations

Technical & Operational Skills

Advanced analytical and operational problem-solving capabilities
Strong understanding of Workforce Management (WFM) systems, operational reporting platforms, forecasting methodologies, and performance analytics tools
Experience with operational KPIs including occupancy, shrinkage, service levels, adherence, utilization, forecasting accuracy, and staffing efficiency
Strong ability to translate operational data into actionable workforce and business strategies
High proficiency in Microsoft Excel, operational analytics, reporting tools, and performance management frameworks

Languages

Fully bilingual in English and Spanish (written and spoken)

Travel Requirements

Availability to travel domestically and internationally, including occasional travel to Mexico

Work Location

On-site position based in Doral, Florida

Additional Requirements

Candidates must include salary expectations as part of the application process

Quick Apply

Refine Your Search

mba bilingual jobs

Workforce Management & Staff Coordinator

Financial Professional

Bilingual Spanish Creator Marketing Coordinator

Program Coordinator - $2,000 Sign-On Bonus

Career Advisor, Adult/Dislocated Worker

Bilingual Insurance Agent (Chinese/Korean Speaking)

Sr. Manager, Human Resources

Director of Community Investments

Associate Manager Category Management (Bilingual - Korean)

Human Resources Director

Center Director - Cleveland

Japanese Bilingual - Commercial Real Estate Investment Underwriting Associate #11405

Program Coordinator - $2,000 Sign-On Bonus

Executive Assistant

Director of Institutional Sales

Bilingual Financial consultant / Management Fast Track Program

Executive Director

Operational Auditor

Procurement Manager

Field Marketing Manager

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