Overall Job Summary
This position is responsible for providing professional grooming services for dogs or cats using the knowledge of grooming styles and techniques.
Essential Duties and Responsibilities (Min 5%)
Deliver exceptional customer service
Follow and demonstrate all Petsense by Tractor Supply Mission and Values
Maintain regular and predictable attendance.
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
Answer phone and schedule appointments
Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations.
Book appointments and greet pets as they come in
Thoroughly complete 7-point checkin
Report all accidents and injuries to the Store Manager immediately
Follow bathing/grooming procedures as outlined
Clean ears, clip nails and perform other needed services
Adhere to customer instruction of clipping pattern desired
Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears
Comb and shape dogs’ coat
Talk to live animal, or use other non-physical techniques to keep animal calm
Complete and maintain customer and company forms
Properly and completely fill out required grooming forms
Adhere to all safety rules and procedures and follow all safety standards
Know and watch for any of the Seven Critical Signs of Stress throughout the full appointment of the animal while in our care
Sweep, vacuum, clean and sanitize cages, throughout bathing, grooming and check in areas and other cleaning as needed to maintain standards
Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients.
Assist in store operations as needed
Required Qualifications
Experience: Minimum of 1-year experience grooming/styling pets. Must be comfortable working with dogs and cats. Must provide own tools (clippers, blades, shears) or be willing purchase required tools.
Education: High school diploma or equivalent. Successful completion of Paragon Level 1 & 2 training provided by Petsense. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.
Preferred knowledge, skills or abilities
Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps
Ability to read, write, and count accurately.
Communicate effectively with customers
Display compassion with animals and treat them accordingly
Exhibit attention to detail
Read, write, and count to accurately complete all documentation
Lift and carry pets generally weighing 0-50 pounds
Work varied hours, days, nights, and weekends as business needs dictate
Stand and walk for long periods of time
Safely work around pets and pets’ waste
Working Conditions
Working environment is favorable, generally working inside with moderate noise.
Exposure to wet conditions, particularly when bathing dogs.
Exposure to cats and dogs of all sizes, breeds, and temperaments.
Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
Physical Requirements
Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
Ability to utilize grooming instruments including shears and dryers.
Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
Ability to read, write, and count accurately to complete all documentation.
Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
Ability to successfully complete all required training.
Lift and carry pets generally weighing up to 75 pounds, ability to lift and carry pets weighing over 100 pounds assisted.
Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack, dolly or U-boat).
Ability to walk, stand and maintain a stationary position while grooming animals for a full shift
Ability to frequently move around the salon to groom and bath animals, clean, and maintain the salon for a full shift
Ability to safely access all areas of the store including selling floor, stock area, register area and the full salon including bathing area
Ability to occasionally lift or reach overhead
Ability to stand, twist, bend, kneel, crouch, stoop and squat frequently to position oneself to groom and bath animals, clean shelves, stock merchandise and equipment as business needs dictate
Ability to handle and be in contact with live animals.
Ability to successfully complete all training and certifications to care for live animals.
Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. The Associate should perform all duties as assigned by his/ her supervisor.
Company Info
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
ALREADY A TEAM MEMBER?
You must apply or refer a friend through our internal portal
CONNECTION
Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.
EMPOWERMENT
We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!
OPPORTUNITY
A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.
Nearest Major Market: Lakeland
