Top 17 Sla hr Jobs in Austell, Ga

Team Lead HR Service Desk
Vanderlande Industries —Marietta, GA
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- Bachelor's degree
11d
Manager, HR Data Management
Rakuten Global —Lithia Springs, GA
- $82,782 - $142,992 a year
- Full-time
- 6 years
- Bachelor's degree
- Senior level
- Dental insurance
- Paid time off
12d
Manager, HR Data Management
Rakuten —Lithia Springs, GA
- $82,782 - $142,992 a year
- Full-time
- 6 years
- Bachelor's degree
- Senior level
- Dental insurance
- Paid time off
12d
Director, End User Services (AI Automation & Service Optimization)
Resolution Technologies —Dunwoody, GA
- Master's degree
- Bachelor's degree
- Senior level
Senior Talent Consultant
HeadFirst B.V. —Atlanta, GA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Human resources
- Training & development
- Senior level
Quick Apply
7d
Senior Microsoft 365 Engineer
Kennesaw State University —Kennesaw, GA
- Full-time
- Background check
- Computer Science
- 5 years
Senior Talent Consultant
Impellam Group —Atlanta, GA
- $55,000 - $65,000 a year
- Human resources
- In-person
- Training & development
7d
Account Service Coordinator
Siemens Healthineers —Atlanta, GA
- $50,490 - $69,421 a year
- Full-time
- Current TB test
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
QA - Training Manager
VXI Global Solutions —Morrow, GA
- Full-time
- Bachelor's degree
- Travel
- Mentoring
Senior Technical Support Specialist
Juvare —Atlanta, GA
- Hybrid work
- English
- Mentoring
- Senior level
Mortgage Assistant Operations Manager
BankSouth Mortgage —Atlanta, GA
- Full-time
- 5 years
- Mid-level
- Office
- Mileage reimbursement
- Health insurance
Sr Manager, Strategic Sourcing
Americold Logistics LLC —Atlanta, GA
- Weekends as needed
- 7 years
- Microsoft Excel
- PMP
Quick Apply
Senior Manager Global HRIS (Workday)
Alvarez and Marsal —Atlanta, GA
- $170,000 - $190,000 a year
- Full-time
- 7 years
- Bachelor's degree
- US work authorization
- AD&D insurance
- 401(k)
Senior Manager Global HRIS (Workday)
Alvarez & Marsal —Atlanta, GA
- $170,000 - $190,000 a year
- 7 years
- Bachelor's degree
- US work authorization
- AD&D insurance
- 401(k)
Director, Product Management - ServiceNow
Cox Automotive —Atlanta, GA
- $148,500 - $247,500 a year
- Full-time
- 5 years
- Bachelor's degree
- Doctor of Philosophy
- Paid jury duty
- Paid holidays
Process Specialist ( Bi Lingual Spanish Speaking)
Infosys —Atlanta, GA
- Spanish
- Mid-level
- Office
Quick Apply
Director Product Management (Oracle Fusion)
Lumexa Imaging —Atlanta, GA
- Full-time
- Remote
- 6 years
- Oracle
- Product management
Quick Apply

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Team Lead HR Service Desk

Vanderlande Industries -
Marietta, GA

Apply Now

Job Details

Full-time
11 days ago

Qualifications

Stakeholder relationship building

Full Job Description

Job Title

Team Lead HR Service Desk

Job Description

Team Lead HR Service Desk (Hybrid Role)

Role Purpose

The Team Lead HR Service Desk is responsible for ensuring the effective delivery of HR services by leading the Service Desk team while actively contributing to operational case handling. The role combines people leadership, process ownership, and hands-on execution to drive service excellence and alignment with the global HR operating model and processes.

The position operates as a hybrid role (3 days in the office min), with approximately 60–70% focus on team leadership, process alignment, and continuous improvement, and 30–40% on operational case handling and service delivery.

Your department
Your 1st line operational team is positioned within the Global HR Shared Services department and reports directly and functionally into the Global HR Service Desk Lead (location The Netherlands), who reports into the Global Head of Regional HR and Global HR Services within Global HR.

You deliver 1st line HR services (query and transaction resolution) to all Vanderlande employees and managers within the NA region. Your team plays a key role in the satisfaction of our customers as they have regular contact for 1st line support.
We continuously improve our service environment that drives performance in the areas of customer satisfaction, knowledge creation, technical expertise, process improvement and timeliness of support delivery.

Your main responsibilities cover:

Team Leadership & People Management (Primary Focus)

Lead, coach, and develop a team of HR Service Agents (2 employees) to deliver high-quality support.
Set clear performance expectations and monitor team KPIs (e.g., SLA adherence, quality, customer satisfaction).
Conduct regular 1:1s, performance reviews, and development planning.
Foster a high-performance, customer-centric, and continuous improvement culture.
Act as the first escalation point for complex or sensitive HR cases.
Support workforce planning, scheduling, and workload distribution.

Service Delivery & Operations

Deliver HR services in line with defined processes and service level agreements.
Handle and resolve complex HR cases across the employee lifecycle (hire-to-retire).
Ensure accuracy, completeness, and compliance in all transactions.
Provide guidance and support to team members on case handling and policy interpretation.
Contribute directly to achieving operational targets and service desk performance.

Process Management & Continuous Improvement

Drive alignment of global processes and local needs within the global HR service delivery model.
Identify, prioritize, and implement process improvements to increase efficiency and service quality.
Maintain and continuously improve knowledge base documentation.
Support the implementation of new tools, systems, and processes.
Ensure standardization and consistency in ways of working across the team.

Stakeholder Management

Act as key interface between the HR Service Desk, HR Partners, and Functions (Centers of Expertise).
Ensure clear and professional communication with internal stakeholders and employees.
Support change initiatives and effectively communicate updates to the team and stakeholders.

Performance Monitoring & Reporting

Monitor service performance using relevant metrics and dashboards.
Analyse trends and identify improvement opportunities based on data and feedback.
Report on team performance and provide insights to management.

Your profile

You are a successful team lead with proven ability to lead and motivate an operational team with an operational excellence mindset to perform every day better. You are a hands-on leader with a strong operational mindset, capable of driving team performance while maintaining close involvement in service delivery. You can handle organizational change well with regards to professionalizing global ways of working and behavioral aspects of services.

Skills & Competencies

You have a Bachelor's or Master's level of performance.
Experience in working in an international environment and proven experience of operating within a Service Delivery Model.
Relevant experience in HR Operations or HR Service Desk environment.
Strong people leadership and coaching capabilities.

Experience working within a global or matrix organization is preferred.
Solid understanding of HR processes and employee lifecycle.
Customer-focused with a strong service mindset.
Analytical with the ability to translate data into actionable improvements.
Strong stakeholder management and communication skills.
Ability to balance strategic priorities with operational execution.
Continuous improvement mindset.

Systems & Tools

Experience with HR systems (e.g., Workday, SAP SuccessFactors or equivalent).
Experience with case management tools.
Proficient in Microsoft Office (Excel, PowerPoint, Teams).

Success Measures

Achievement of service levels and KPIs
Service quality and accuracy
Employee and stakeholder satisfaction
Implementation of process improvements
Team engagement and development

Apply Now

Refine Your Search

sla hr jobs in austell, ga

Team Lead HR Service Desk

Manager, HR Data Management

Manager, HR Data Management

Director, End User Services (AI Automation & Service Optimization)

Senior Talent Consultant

Senior Microsoft 365 Engineer

Senior Talent Consultant

Account Service Coordinator

QA - Training Manager

Senior Technical Support Specialist

Mortgage Assistant Operations Manager

Sr Manager, Strategic Sourcing

Senior Manager Global HRIS (Workday)

Senior Manager Global HRIS (Workday)

Director, Product Management - ServiceNow

Process Specialist ( Bi Lingual Spanish Speaking)

Director Product Management (Oracle Fusion)

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