We are looking for a detail-oriented and analytical Chargeback Specialist to join our team. The successful candidate will be responsible for managing and investigating chargeback disputes and ensuring that all chargebacks are processed in a timely and accurate manner. The Chargeback Specialist will work closely with our Customer Service, Payments, and Risk teams to resolve disputes and provide exceptional customer service.
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Manage and investigate chargeback disputes initiated by customers or issuing banks
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Analyze and evaluate customer transactions and corresponding documentation to determine the validity of chargebacks
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Communicate with customers and issuing banks to gather additional information, provide documentation, and negotiate resolutions
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Collaborate with our payments team to ensure that chargebacks are accurately processed and recorded in our accounting system
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Work cooperatively with other Risk Specialists to recognize trends and update system accordingly
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Monitor chargeback trends and provide insights and recommendations to reduce the frequency and impact of chargebacks
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Maintain accurate and up-to-date records of chargeback activity and related documentation
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Keep up to date with chargeback regulations and industry best practices
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Communicates and follows through with customers when recollection from chargeback is required
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Provide exceptional customer service to both internal and external stakeholders
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Work is performed while sitting/standing and interfacing with a personal computer.
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Requires the ability to communicate effectively using speech, vision, and hearing.
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Requires the regular use of hands for simple grasping and fine manipulations.
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Requires occasional bending, squatting, crawling, climbing, and reaching.
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Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
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Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
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Access to a home router and modem.
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A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
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A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
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The desire and ability to work and communicate with other team members via chat, webcam, etc.
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Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.
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2+ years of experience in chargeback management or related field preferred
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Strong analytical and problem-solving skills
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Excellent written and verbal communication and interpersonal skills
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Detail-oriented and able to manage multiple tasks simultaneously
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Familiarity with chargeback regulations and industry best practices
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Experience with chargeback management software and accounting systems is a plus
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Ability to work independently and as part of a team
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Strong organizational and time management skills
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
If you are a motivated and detail-oriented individual with a passion for customer service and chargeback management, we encourage you to apply for this exciting opportunity.
The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.
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Medical
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Vision
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Dental
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PTO
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Paid Maternity Leave
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Paid Parental Leave
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Life Insurance
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Disability
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Dependent Care FSA
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401(k) matching
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Employee Assistance Program
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Wellness Incentives
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Company Discounts
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AT&T & Verizon Discount
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Bonus Opportunities
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Accident Insurance
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Critical Illness Insurance
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Adoption Assistance
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On-Site Fitness Centers
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Dog-friendly Offices
