Service Desk Engineer Salaries in Bethesda, MD

Evaluate incoming calls to determine the extent of support required and escalate user to Tier II or Tier III in the shortest possible time frame if required.

Intercept and initiate resolution of IT customer service requests via telephone, chat, fax, or e-mail. The Help Desk Specialist must apply fundamental concepts,…

8 hours ago

Support various clients by following the documented protocol for processing tickets, including answering calls, limiting time spent on tickets, and routing…

$60,000 - $65,000 a year

9 days ago

Must be willing to obtain industry-specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), or equivalent within 45…

$21.36 - $31.25 an hour

2 days ago

Support Microsoft 365 administration, including user accounts, license assignments, password resets, MFA support, Exchange Online, Teams, SharePoint,…

Greet employees, candidates, and guests with professionalism and warmth. Stock and coordinate distribution of office supplies and swag for employees and guests.

$80,000 - $110,000 a year

13 days ago