Technical Service Specialist Salaries in Bethesda, MD

Evaluate incoming calls to determine the extent of support required and escalate user to Tier II or Tier III in the shortest possible time frame if required.

Responds to telephone calls, emails, and personnel requests for technical support. Identifies, researches, and resolves technical problems.

$30 an hour

Effectively documents all support calls into Service Desk ticketing system and, if necessary, escalates calls to proper internal or external support person.

$61,000 - $100,000 a year

Responds to telephone calls, emails, and personnel requests for technical support. High school diploma or equivalent; associate degree or technical…

$32 - $35 an hour

The Help Desk Specialist I provides front-line, customer service and technical support to end users. Interacting with customers via telephone, email, and online…

$50,000 - $59,000 a year

Excellent problem-solving skills and the ability to communicate technical information clearly to non-technical users.

$50,000 - $70,000 a year