Call Center Supervisor Salaries in Cary, NC

You will have oversight of the GEC (Global Engagement Center) teams performing inbound calls, email, chat and processing/fulfillment of work in the GEC.

$95,000 a year

Meet the performance goals set against metrics, such as revenue target and number of calls handled. Deliver a high-quality member experience and quantitative…

$65,000 a year

Bachelor’s degree in Business, Communications, or a related field; or equivalent combination of education and experience. Ability to travel 5% as required.

$80,000 - $106,000 a year

The Customer Service Supervisor will handle inbound calls from physicians, hospitals and other medical provider representatives. This is a Remote role.

While this position allows remote work, the individual must reside within the state of North Carolina and travel to client sites as needed.

Call Metrics: call volume, call answer rate, average speed to answer, abandoned call rate, voicemail backlog, average handle time, and call volume by…

$70,000 - $85,000 a year

11 days ago