Call Center Supervisor Salaries in Connecticut

Quality Assurance: Monitor and evaluate calls for quality assurance, providing constructive feedback and implementing strategies to enhance service delivery.

$60,000 - $67,000 a year

Lead and develop a team of Call Center Leads, Representatives, and Appointment Specialists. Reporting to the Sr. Director of Clinical Operations, the Manager…

Partner with program managers and serve as an escalation point for complex client issues and complaints while providing guidance with difficult calls or issues.

$74,000 - $86,000 a year

5 days ago

Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. Monitor queue and track inbound/outbound calls for the agency and by employee.

$64,480 a year

5 days ago

Partner with program managers and serve as an escalation point for complex client issues and complaints while providing guidance with difficult calls or issues.

$74,000 - $86,000 a year

5 days ago

Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner.

$60,000 a year