Call Center Manager Salaries in Coral Gables, FL

Monitors and analyzes quantitative service and productivity metrics (i.e., average speed to answer, abandon rate, service level, appointments scheduled, etc.).

Leads the design and delivery of training curricula aligned to core systems and technologies, including Epic EMR, NICE CXone, Kyruus Health, and workforce…

High School Diploma or GED required; Associates or bachelor's degree is preferred. Resolves complaints and answers questions of customers regarding services and…

11 days ago

Work closely with technology teams to enhance reservation systems, phone systems, websites, and other technological tools to ensure operational needs are met.

$46.23 - $72.23 an hour

Partners with marketing on digital front door transformation initiatives aligned with organizational priorities, including the evaluation, implementation, and…

Monitor agents' daily activity, productivity, and KPIs. Assist agents with CRM and day-to-day questions. We are looking for an *energetic, organized, and detail…

$50,000 - $70,000 a year

4 days ago