Call Center Supervisor Salaries in Maryland

Ensure compliance with performance standards such as AQL targets for speed of answer and customer satisfaction. Strong communication and problem-solving skills.

Assists staff in resolving complaints or escalated calls. Ensure calls are handled efficiently, accurately, and in a timely manner.

Current, valid, unrestricted independent counseling license issued by a State, the District of Columbia, a U.S. Commonwealth, or a U.S. Territory.

$82,550 - $149,225 a year

Bachelor's degree in Communications, Statistics, Operations Management, Business Management, Social Work, Health Administration or a related field.

$43.27 an hour

Quality Assurance: Conduct regular audits of calls and interactions utilizing Dialpad call recordings, analytics, and quality monitoring tools to ensure quality…

$28.00 - $31.74 an hour

Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting,…

$80,000 - $110,000 a year