Helpdesk Technician Ii Salaries in Washington, DC

Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries.

Possess a valid driver’s license and ability to lift up to 50 lbs. Must possess an industry-recognized certification such as CompTIA A+, MCSE, or equivalent.

$70,000 a year

Attend and participate in weekly team syncs by driving actionable discussions. Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.

$22.69 - $38.00 an hour

This position supports end users across multiple channels—including phone, email, chat, remote tools, and in person—and is responsible for resolving incidents…

$59,000 - $70,000 a year

Accurately answer user support questions of software and hardware in the EOUSA office environment. Set up and support conference and training rooms for…

$108,000 - $156,000 a year

Configures, installs, and supports desktop computers, laptop computers, handheld devices/phones, printers, monitors, desk phones, portable data storage devices,…

$32.30 - $43.70 an hour