Helpdesk Specialist Salaries in Dumfries, VA

Serves as the primary point of contact for users, answering help desk calls and providing initial tier I troubleshooting for distance learning coursework.

Under general supervision, conduct operations in support of the Enterprise Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate…

Respond to service requests via Remedy, telephone calls, email, and direct personnel requests for technical support. Support up to 100 global Top-Secret users.

Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside…

$48,666.27 - $53,608.84 a year

Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk.

$45,000 - $52,000 a year

Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside…

$42,000 a year