Service Desk Analyst Salaries in Edison, NJ

Provides tiered support to University faculty, staff, and guests for OIT services via phone, email, and in-person. Terms of Appointment Staff - 12 month.

$39.04 an hour

Bachelor’s degree in business administration, cybersecurity, information technology, law, or a related field. Contributes to the licensing of software products.

Bachelor's degree in information technology or related field (or equivalent experience). Assist with network and connectivity troubleshooting for collaboration…

$60,000 - $70,000 a year

Answer incoming help desk calls, emails, and tickets from end users, accurately logging details about the issue and user information.

$55,000 - $70,000 a year

Excellent customer service and communication skills, with the ability to communicate technical information to non-technical users effectively.

$60,000 - $65,000 a year

4 days ago

Create tickets for clients using Service Desk software for all incoming phone calls and emails; escalate to higher tier support, when necessary.

$50,000 - $65,000 a year